Edit notification templates

Your store has many notification templates. Notifications are triggered by events, like a new order being placed, or an order being fulfilled. They are sent to you, your staff, or your customers, depending on the event as well as your order notification settings.

You can customize your email notifications by adding a logo or changing the color scheme for all templates at once. You can also edit the content of email or SMS notifications individually.

Add a logo to your email templates

You can add a logo to all your email templates at once:

  1. Click Customize.

  2. Add a logo by clicking Choose file, finding it, and uploading it.

Choose colors for your email templates

You can change the color scheme of your email templates:

  1. Click Customize.

  2. Change the accent color of your emails by entering the color code or clicking the color picker.

Changing the language of your email templates

The language that your email templates appear in depends on your theme's language and any edits that you've made to the templates.

  • If you've made no changes to your email templates, then when you change your theme's language, the email template language also changes.
  • If you've made changes to both the body and title of your email templates, then changing your theme's language doesn't change the language of the email templates.
  • If you've made changes only to the title of your email templates, then changing your theme's language doesn't change the language of the email templates.
  • If you've made changes only to the body of your email templates, then changing your theme's language changes the title to the new language but doesn't change the language of the body of your email templates.

Customize specific email templates

Steps:

  1. Click the name of the notification that you want to change.

  2. Edit the Email subject field and the body of the email message.

  3. Click Save.

Test your changes

After you've customized a notification template, you can preview the changes in the Shopify admin or send it by email to see how it would appear to your customers.

Steps:

  1. To preview your notification, go to Actions > Preview.
  2. If you're satisfied with the changes, then close the preview window and click Save.
  3. To send the notification as a test email, click Actions > Send test email. The email is sent to the account that you used to log into the Shopify admin.

Add a tax registration number to an invoice

In some countries and regions, you might need to show your tax registration number on customer invoices or other notices. In Australia, Canada, and India, businesses that charge the goods and services tax (GST) might need to show their registration number. In the European Union you might need to show your value added tax (VAT) identification number.

Check with your tax accountant or a government authority to find out whether you need to show the number.

To show your number on an email notification, follow these steps:

  1. Open an email template as shown in Customize specific email templates.
  2. In the Email body (HTML) area, enter your registration or identification number in an appropriate location. Include HTML to make sure that the output is formatted correctly.
  3. Optional: To verify that your customizations appear correctly, preview your changes.
  4. Click Save.

In the following example, the store owner added their address and tax number after their store logo in the Order confirmation notification.

  <table class="row">
    <tr>
      <td class="shop-name_cell">
        {%- if shop.email_logo_url %}
          <img src="{{shop.email_logo_url}}" alt="{{ shop.name }}" width="{{ shop.email_logo_width }}">
          <p>150 Elgin St, Ottawa  K2P 1L4  GST# 123456789</p>
        {%- else %}
          <h1 class="shop-name_text">
            <a href="{{shop.url}}">{{ shop.name }}</a>
          </h1>
        {%- endif %}

Alternatively, you can purchase and download an invoice app from the Shopify App Store. An invoice app enables you to include tax number on invoices.

Add a duties line to the Order confirmation and Order refund templates

If you collect duties and import taxes, then verify that your notification emails contain a duties line so that your customers have a record of paying that fee.

If you use the default templates for the Order confirmation and Order refund email templates, then your emails are automatically updated to include a duties line item. You don't need to make any changes.

If you customized your Order confirmation and Order refund email templates, then you can add the following code to your email templates to add a duties line.

{% if current_total_duties %}

<tr class="subtotal-line">
 <td class="subtotal-line__title">
   <p>
     <span>Duties</span>
   </p>
 </td>
 <td class="subtotal-line__value">
   <strong>{{ current_total_duties | money }}</strong>
 </td>
</tr>

{% endif %}

Add a custom message to notifications

You can add a custom message to several notifications, including:

  • abandoned checkout
  • contact customer
  • customer activation
  • draft order invoice

Steps:

  1. Enter a custom message in the text field.
  2. Click Review email.
  3. Verify the message is showing correctly, and click Back to make any changes.
  4. Click Send notification when you are ready.

Style email templates using inline CSS

You can use in-line CSS to style your email templates by overriding the default stylesheet which is: <link rel="stylesheet" type="text/css" href="/assets/notifications/styles.css">. The template editor inlines any style tags in the template automatically. It preserves media queries to help make responsive emails easy to create. External stylesheets and stylesheets uploaded with theme assets can't be inlined, so it’s recommended that CSS styling be included in a <style> tag in the <head> of your templates.

Automatic conversion of plain text emails

Your HTML email templates are transformed into plain text for email clients that require this version to be displayed, such as Mail for Apple Watch.

Customize specific SMS templates

You can customize the copy and formatting of each SMS template.

Steps:

  1. In the Templates section, click the template you want to change.

  2. Click SMS.

  3. Make any changes to the content of the SMS.

  4. Click Save.

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