Returns and exchanges
You can manage returns and exchanges from the Orders page in your Shopify admin. When customers want to return items, you can create a return, send shipping instructions, and issue refunds after inspecting the returned items.
Returns usually involve the following actions:
- Refund: Send the full or partial payment amount back to a customer.
- Return: Receive an item back from a customer, with optional return shipping labels and tracking.
- Exchange: Send a customer an alternative item as part of the return, such as a different size or color.
You can also activate self-serve returns so customers can submit return requests directly from their order status page. Return rules let you control which items are eligible for returns and set return timeframe.