This page was printed on Mar 27, 2023. For the current version, visit https://help.shopify.com/en/manual/orders/self-serve-returns.
You can let customers submit product return requests directly in your online store. After a customer submits a return request, you can approve or decline the request in your Shopify admin. If you approve a return request, then you can email shipping instructions and any return labels to your customer.
Your customers don't have to contact you directly to submit return requests and you can manage all your customer return requests in your Shopify admin.