Resetting two-step authentication in Shopify Plus
If you have verified ownership of your domain and are on the Shopify Plus plan, then you can reset two-step authentication for users in your organization that have been locked out of their accounts. Two-step authentication can be reset only for users that have an email address that is associated with your verified domain.
For example, your organization has verified the domain example.com
. Two of the users in your organization, Jonathan and Leslie, are locked out of their accounts. Leslie uses the email address leslie@example.com
. Because this is an email address that uses the domain that you have verified, you can reset Leslie's two-step authentication. Jonathan uses the email address jonathan@gmail.com
.` This is an email address that uses a public domain that can't be verified by your organization, so you can't reset Jonathan's two-step authentication. To regain access, Jonathan needs to enter a recovery code. If he no longer has recovery codes, then follow the two-step authentication troubleshooting steps.
Resetting two-step authentication requires the Users organization-level permission.
Steps:
- From your Shopify admin, click Settings.
- In the Organization section, click Users > Security.
- Click the username to reset two-step authentication for.
- In the Two-step authentication section, click Reset authentication.
- Confirm your login information.
- Click Reset.
After you have reset the user's two-step authentication, your user is prompted to set up a new two-step authentication method if it's required by your organization.