Managing stores in organizations

If you're the organization owner, then you can manage stores in your organization in the following ways:

• Group the store into a different organization that you own.
• Transfer the store owner to a new owner outside of your organization.
• Change the store owner to a different user in your organization.
• Remove the store from your organization.

A store owner can also change ownership of the store that they own to a different user in your organization.

To learn how to change ownership of an organization, refer to Change organization ownership.

Group a store in an organization that you own

When you add a store to an organization, the store uses the organization's billing payments methods.

Steps:

1. From your Shopify admin, go to Settings > General.

2. In the Organizations and store transfers section, click Manage.

3. In the Group or transfer store dialog, click Group store in an organization, and then click Continue.

4. In the Group store in an organization section, choose one of the following options:

• To group the store into an eligible organization, select the organization that you want to add or transfer a store to.
• To group the store into a new organization, click Create organization, and then give your organization a new name.

5. Click Continue.
6. Review the organization details, and then click Confirm.

Change ownership of a store in your organization

You can transfer store to an organization with a different owner. You must be the store owner or organization owner to transfer a store.

Considerations for changing ownership of a store

Review the following considerations before you transfer store ownership:

• A store can have only one store owner at a time.
• The store owner needs to have full access to every part of that store's Shopify admin and has several permissions that can't be removed.
• If you haven't met your billing threshold when you transfer ownership of a store to a new owner, then the new owner is responsible for paying any outstanding bills. Learn more about additional preparations for transferring a store to a new owner.
• When you change ownership of a store in your organization, or group the store to another organization that you own, users keep their store-level permissions, but their organization-level permissions are removed. You or the new store owner might need to review staff permissions after you change the store's owner or organization.
• An organization must have at least one store. If you have an organization with only one store, and remove that store from the organization, then the organization is deleted.

Change ownership of a store to an existing user in your organization

You can change ownership of a store to an existing user in the organization. Both the organization owner and store owner can change the store owner.

Steps:

1. From your Shopify admin, go to Settings > Users.

2. Click the username of the current store owner. You must be the organization owner or the store owner.

3. In the Roles section, click the … button next to the Store owner role, and then click View stores.

4. In the View stores dialog, select the store that you want to change ownership of.

5. In the Store owner section, click Change ownership.

6. In the dialog, enter the new store owner's email address. The new owner must be an existing user in the Users section of your Shopify admin settings.

7. Click Change store ownership. You might need to re-authenticate depending on how recent your last login was. Follow the suggested verification method to verify your account.

Transfer a store to a new owner

You can transfer a store to a new owner outside of your organization. You must be the organization owner to transfer a store.

After you initiate the transfer, you can review the status of the transfer in Settings > General of your Shopify admin.

To cancel the transfer, click Cancel transfer in the Store transfer section. You can cancel the transfer only when the transfer is in progress.

Steps:

1. From your Shopify admin, go to Settings > General.

2. In the Organizations and store transfers section, click Manage.

3. Select Transfer store to a new owner outside your business, and then click Continue.

4. You might need to re-authenticate to continue. Click Authenticate to follow the steps to authenticate your account.

5. Enter the email address for the new owner.

6. Click Transfer.

An email is sent to the new owner to accept the transfer. After they accept or decline, you receive an email indicating that they accepted or declined the store transfer.

Accept ownership of a transferred store

When a store's ownership is transferred to you, you receive an email notification with a link to complete the store transfer.

You can add the store directly to one of your existing organizations, create a new organization, or transfer the store without adding it to an organization.

If you skip the organization transfer, then store ownership is transferred to your account as a single store. You can still complete the steps to transfer the store to your organization at a later time.

Steps:

1. From the store transfer email notification, click Get started.
2. Log in to your Shopify account.
3. Click Accept store.
4. Accept store ownership transfer using one of the following options:

• To add the store to your existing organization, click the organization that you want to transfer a store to.
• To create a new organization and add a store to it, click Create new organization, enter a name, and then click Confirm.
• To complete the transfer without adding the store to an organization, click Skip this step.

Remove a store from an organization

Caution

After you remove a store from an organization, the billing payment method is removed. Update your billing payment method to ensure your store's billing isn't interrupted.

Organization-level roles aren't retained. The Organization owner can set these roles up again in the store after it's removed from the organization.

You can remove a store from an organization in Settings > General for the store that you want to remove. You must be the organization owner to remove a store from an organization.

Before you remove a store from your organization, you might need to consider the store ownership. As an organization owner, you can have stores owned by other users in your organization. When you remove a store from an organization, the store owner remains the same as it was in the organization. If you prefer to be the store owner, then you need to update the store owner to your account.

If the store you remove is the only store in the organization, then the organization is deleted.

Steps:

1. From your Shopify admin, go to Settings > General.
2. Click Remove store from organization.
3. Click Remove store.
4. Optional: To add a billing payment method, go to Settings > Billing.
5. In the Current billing cycle section, click Edit billing profile.
6. In the Payment methods section, click Add payment method.
7. Choose your Payment method type. Depending on the payment method, add required information or log in to PayPal and add the payment method.