Viewing users in Shopify Plus with Organization Settings

The Users section of Organization Settings lists all the people who are associated with your organization. You can filter the Users list in several ways, including by type or by status.

User types in Organization Settings

The following table describes the different types of users in your Shopify organization.

Description of Organization Settings user types
Organization owner

The organization owner is the first person who is given access to Organization Settings.

By default, this organization owner is given all accesses, and always has the Users permission. As a result, the organization owner can give any staff member access to any store and any permission in your organization.

The organization owner can't be removed, suspended, or deleted. To change the organization owner, contact Shopify Plus Support.

StaffMembers of your organization who are staff in your stores, or who have access to Organization Settings.
CollaboratorsShopify partners who have access to one or more of your organization's Shopify stores.
POS app-onlyMembers of your organization who are Shopify POS app-only staff.
Legacy staff

Members of your organization who have multiple, uncombined store accounts.

Shopify uses a single login called Shopify account. You can't give organization management permissions to staff who are labelled Legacy staff until they combine their accounts. Staff who have access to multiple stores and who have combined their accounts are displayed as a single user in your user list.

Collaborators and Shopify POS app-only users can't combine their accounts. If these users have multiple store staff accounts, then they're displayed multiple times in the Users list.

User status in Organization Settings

The following table describes the statuses that staff in your organization can have.

Description of Organization Settings user status
ActiveStaff who can log in to Organization Settings or to a store in your organization, according to the permissions that they've been given.
SuspendedStaff who can't access Organization Settings or any of your stores.
PendingStaff who can't access any part of your organization until they accept their invitation. These users could have been invited either from Organization Settings or directly from a store. If a user was invited from Organization Settings, then you can resend an invitation, if necessary.

View login history in Organization Settings

You can review the login history of any staff member for any store in your organization. Viewing login history requires the Edit permissions permission. Staff members can also review their individual login histories.

You should review staff login histories periodically to verify that there hasn't been access from unknown ISPs, locations, or IP addresses. This could be an indication that the staff member's account has been compromised.


  1. From your Shopify admin, click Settings.
  2. In the Organization section, click Users.
  3. Click the staff members's name.
  4. In the Stores section, find the store that you want to review access to, and then click ....
  5. Click Edit.
  6. In the Recent access to store section, review the five most recent login sessions and the following information about each session:
    • date
    • IP address
    • ISP (internet service provider)
    • the staff member's location at login
    • web browser and operating system version, which you can review by hovering your cursor over the information symbol
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