Log in
Start free trial

Enabling Apple Pay

Apple Pay offers an accelerated checkout process to let customers pay quickly and securely through your online store.

When a customer pays for their order using Apple Pay, they don't need to manually enter their credit card information or shipping address. The customer taps or clicks the Apple Pay button, scans their fingerprint or uses Face ID on their compatible device, and then Apple Pay provides the payment information to the payment provider.

You don't pay any extra fees for accepting payments with Apple Pay. You continue to pay the normal processing fees associated with your payment provider. Learn more about accelerated checkouts.

On this page

Requirements

To activate the Apple Pay button for your online store, you must meet the following requirements:

Devices that support Apple Pay

To view the Apple Pay button on your online store, your customers must use the Safari browser on one of the Devices compatible with Apple Pay.

Requirements for subscriptions

To let your customers use Apple Pay when purchasing subscription products through your online store, you need to meet the following requirements:

  • Your store needs to use Shopify Payments.
  • Your business needs to be located in the United States, Canada, Australia, or New Zealand.
  • Your customers need to pay with a Mastercard or Visa card.

Activate Apple Pay

If you meet the requirements, then you can activate Apple Pay for your online store in your Shopify admin.

Steps:

  1. From your Shopify admin, go to Settings > Payments.
  2. In the section for your credit card payment provider, click Manage.
  3. In the Wallets section, select Apple Pay.
  4. Click Save.

Activate Apple Pay in France using Shopify Payments

If you meet the requirements and your business is based in France, then you can activate Apple Pay using the following steps.

Steps:

  1. From your Shopify admin, go to Settings > Payments.
  2. In the Shopify Payments section, click Manage.
  3. In the Advanced settings section, click Manage.
  4. In the Wallets section, click Activate for Apple Pay.

Customer experience

When a customer visits your online store using a compatible device, a dynamic checkout button with the Apple Pay logo is displayed.

The customer can tap or click the button to make a purchase with Apple Pay. The shipping and billing information that they added to their Apple Pay wallet displays, as well as the cost of the order, shipping rates, and taxes. The customer then has to authenticate the purchase. The authentication process is different depending on which type of compatible device the customer is using.

Troubleshooting

Apple Pay not displayed in your Shopify admin

If you are using Cybersource, Authorize.net, or First Data Payeezy, and you don't have the option to activate Apple Pay in your Shopify admin, then you need to ask your payment processor to turn on network tokenization. If you're using Stripe, then make sure you have accepted the Terms of Service specific to Apple Pay from your Stripe dashboard. If you're not sure who your payment processor is, then you should talk to your bank, or to your merchant account provider.

Apple Pay button not displayed at checkout

If the Apple Pay button doesn't display in your checkout, then make sure that you meet all the requirements for using Apple Pay.

If your customer is using the Buy Button to pay for their order, then Apple Pay won't be offered because it's not supported by the Buy Button sales channel.

Apple Pay isn't displayed in the checkout when the Company name field is Required as part of the checkout process.

Apple Pay button not displayed in cart drawer

If you have a cart drawer or a cart pop-up on your online store, then the Apple Pay button might not display. You can add Javascript to your theme to make sure that the button displays in your cart drawer.

Apple Pay button is displayed but isn't responsive

If you're using a supported Apple laptop, then check the Apple Pay wallet on your device, and make sure that the lid of your laptop is open. If your laptop is in closed-display mode, then the Apple Pay button might be unresponsive.

Customer can't enter a discount code

Your customers can use discount codes with Apple Pay only if they enter a discount code on the checkout page before clicking the Apple Pay button. If you include the Apple Pay button on the cart page, then your customers can't go to the checkout page to enter a discount code. To make sure your customers can use discount codes with Apple Pay, you need to display the Apple Pay button on the checkout page.

Error when checking out with Apple Pay on a Mac

If your customer receives an error message when trying to check out with Apple Pay on a Mac, then there might be a communication problem between their phone and their computer. To verify connectivity, the customer must make sure the phone and the computer meet the following setup requirements:

  • The phone and computer are close to each other
  • Bluetooth is turned on
  • The phone and computer are both logged in to the same iCloud account

Shipping limitations

Due to partial postal code availability from Apple Pay, carrier-calculated shipping rates in certain remote regions of Canada might be calculated incorrectly. Most Canadian addresses aren't affected by this issue.

Other ways to accept Apple Pay

Apple Pay in person

Apple Pay is available in person when you use Shopify POS and a supported card reader such as the WisePad 3 card reader, the Tap & Chip reader, or the Chipper 2X BT card reader. This feature also works with Tap to Pay on iPhone. Your customers can pay with Apple Pay by tapping their iPhone or Apple Watch on any supported card reader. The payment is processed immediately, and the customer doesn't have to produce their credit card, or enter their payment details using the keyboard of their iOS device.

Apple Pay Cash

Apple Pay Cash is available if your business is located in the United States and you use Shopify POS with a supported card reader. You can offer your customers the option of paying with their Apple Pay Cash card using an iPhone or an Apple Watch. If you're located outside of the United States, then consult with your payment provider to check whether they support Discover.

Apple Pay in mobile apps

Apple Pay is available if your store has an iOS app using the iOS Buy SDK.

FAQ

What credit cards can my customers use with Apple Pay?

The credit card payment provider you use determines which credit cards your customers can use when they buy your products using Apple Pay. To use Apple Pay, your customers have to add their credit card information to their Apple Pay wallet. If the payment provider you use doesn't accept the type of credit card a customer adds to their Apple Pay wallet, then that customer isn't able to buy your products using Apple Pay.

How is an Apple Pay order displayed?

To use Apple Pay, your payment processor must support network tokenization. As a result, the last four digits of the customer's credit card number in an order's payment details aren't displayed. Instead the last four digits of the customer's Apple Pay device account number are displayed.

Can’t find the answers you’re looking for? We’re here to help.