Shop Pay

Shop Pay is an accelerated checkout that lets customers save their email address, credit card, and shipping and billing information so they can complete their transaction faster the next time they are directed to the Shopify checkout. This can save your customers time when they check out, especially if they've already opted in to Shop Pay on any Shopify store.

A customer must enter an email address at checkout in order to save this information. Customers checking out using a phone number in the contact field won't be offered the Remember me prompt to save their information. Learn more about accelerated checkouts.

The customer’s shipping and billing information is securely stored on Shopify’s PCI compliant servers and is only shared with your store if an order is placed. If your customers have questions about how Shop Pay works, or how their data is stored, then you can send them to the Shop Pay Help page.

For every order purchased through Shop Pay, Shopify offsets all delivery emissions.

Supported languages

Shop Pay is available in the following languages:

  • Chinese (Simplified)
  • Chinese (Traditional)
  • Czech
  • Danish
  • Dutch
  • English
  • Finnish
  • French
  • German
  • Hindi
  • Italian
  • Japanese
  • Korean
  • Norwegian (Bokmål)
  • Polish
  • Portuguese (Brazil)
  • Portuguese (Portugal)
  • Malay
  • Spanish
  • Swedish
  • Thai
  • Turkish

Customer experience

When a customer is checking out, and they've entered their shipping, billing, and credit card information, they can save their information by entering their mobile phone number and opting in.

The next time the customer goes to check out, they are taken to the order review page. When they click Authorize purchase, they receive a unique 6-digit code in a text message. Then, they are prompted to enter the code on the checkout page. After they enter the code, the order is processed.

If a customer returns to your store using the same device, they can check out without using an SMS confirmation. During checkout, the customer is redirected to Shop Pay to verify their information before returning to checkout to complete the purchase.

After customers opt in to Shop Pay and complete the SMS verification, they can use their saved information on any Shopify checkout that has the feature enabled. They don't need to verify themselves again.

If a customer wants to change the phone number on their Shop Pay account, then they need to opt out of Shop Pay with their current registered phone number, and create a new account with the new phone number.

If your customer has any questions about using Shop Pay, then they can visit Shop Pay Help.

Disable Shop Pay

  1. In the Shopify Payments section, click Manage.

  2. In the Accelerated checkouts section, uncheck Shop Pay.

  3. Click Save.

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