Set up PayPal on your store

When you set up your Shopify store, Shopify creates a PayPal Express Checkout account for the email address you used to set up your store. If you already have a PayPal account with that email address, then you receive payments from orders made with PayPal right away. If you want to issue refunds or manually capture payments, then you need to finish setting up your PayPal account. To use PayPal on your store, you should upgrade your personal account to a business account. Most functions and tools provided by PayPal for business owners are only available when using a business account.

If you don't have a PayPal business account with the email address you used to set up your store, then you can add your email address to an existing PayPal account or sign up for a new PayPal business account with the same email address you used to set up your store.

Finish setting up your PayPal account

If you want to issue refunds or manually capture payments using PayPal, then you need to give Shopify permissions from your PayPal business account.

Steps:

  1. In the PayPal section, click Deactivate.

  2. Click Deactivate again to confirm.

  3. In the PayPal section, select your PayPal account type.

  4. Click Activate.

  5. Enter the email address for your PayPal account, then click Next:

  6. Enter the password for your PayPal account, then click Log In:

  7. On the PayPal permissions page, click I Give Permission.

  8. On the PayPal confirmation page, click Go back to Shopify.

  9. Make a test transaction to make sure everything is set up properly.

PayPal's shipping and billing addresses

PayPal fills out the billing address fields with the customer’s shipping address. The customer can edit the information by clicking Change....

This is how PayPal works and it cannot be modified. Shopify can send only a single address to PayPal. For normal PayPal payments (as opposed to credit card payments) this address must be the shipping address, because PayPal already has the billing address. There is no way for Shopify to know ahead of time whether the customer has a PayPal account. As a result, Shopify can't send the billing address, such as when the customer is paying with a credit card instead.

Let customers pay without a PayPal account

With PayPal Express, the default is set to ask customers to log in to PayPal (or create a PayPal Account. You can enable guest payments to let customers pay with their credit card even if they don't have their own PayPal account. To enable this feature, you need to have linked your own credit card to your PayPal business account.

To enable guest payments, you need to change the settings in your PayPal account settings. Learn more about enabling guest payments at PayPal.

Require phone numbers for PayPal Express checkout orders

If you depend on having your customers' contact information and use PayPal Express, then you might have noticed that the Shopify order details page does not contain the phone number. To add the phone number field to your checkout, contact PayPal support.

Testing PayPal

You can test the credit card processing ability by creating a test product and purchasing it from your own store using a different PayPal account than the one set up to receive payments on your store.

Common issues

There are a few common errors that can occur when using PayPal with Shopify:

Your PayPal account is not a business account

To use PayPal on your store, the PayPal account needs to be a business account. You can find how to upgrade to a business account on the PayPal site.

Payment has already been made for this InvoiceID

This error occurs when you use the same PayPal account on multiple Shopify stores. PayPal reads the order ID as a duplicate and does not process the transaction.

To resolve this error, you must change your order ID format by adding a prefix or a suffix to your order IDs.

Error from gateway: Too many requests for operation

This error occurs when too many request have been sent to PayPal in a short period of time. PayPal mistakes this for a type of spam attack.

Your account is temporarily suspended for 24 hours. You can contact PayPal to resolve this issue.

Invalid Vendor Account (PayFlow Pro)

If you are setting up PayPal and you get the message "Invalid Vendor Account" this is probably because you didn't enter all the necessary credentials.

You need to generate Payflow credentials in your PayPal account and enter those in the Payment providers page in your Shopify admin. The Vendor/Merchant Login, User, and Password are mandatory.

Unable to refund: You do not have permissions to make this API call

This error might mean that the connection between Paypal and Shopify isn't working. You need to sign in to your PayPal account to give Shopify access.

You need to deactivate and then reactivate PayPal in your Payment providers settings. If you receive any orders while the connection isn't working, then you aren't able to refund those orders through Shopify. To refund orders placed before reactivation, refund the payment from your PayPal account.

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