Eligibility
Eligibility requirements
Your store needs to meet the following requirements to activate Shop Pay Installments:
- Your store is located in one of the following locations, and selling in the following currency:
- In the United States, selling in USD
- In Canada, selling in CAD
- You have both Shopify Payments and Shop Pay activated
- You don't have multiple Shopify Payments accounts in one or more markets
Your customers must also meet certain eligibility requirements, and their total order amount must be between $35 USD to $30,000 USD or CAD for customers to qualify for Shop Pay Installments.
Shop Pay Installments account suspensions
Shop Pay Installments is powered by Affirm. After you activate Shop Pay Installments, Affirm periodically reviews your online store to make sure that you're in compliance with their prohibited business policy. If you violate the policy, then a message stating that your Shop Pay Installments account is suspended displays in your admin.
The following are examples of some of the reasons your Shop Pay Installments account can be suspended:
- A password is required to access your online store.
- The primary currency of your online store isn't USD or CAD.
- The primary language of your online store isn't English.
- Your store doesn't have an online website.
- Your business is primarily a Business-to-Business (B2B) service.
- Your business involves gambling, financial services, or another category that Affirm doesn't support.
- You're selling regulated products such as tobacco or drug paraphernalia.
- You're selling prohibited products such as currencies or weapons.
If your Shop Pay Installments account is suspended, then you can contact Shopify Support for more information or to appeal your status.