Shop Pay Installments consolidated payouts with Shopify Payments
Your Shop Pay Installments payouts are included with your Shopify Payments payouts. This article outlines how to review your Shop Pay Installments payouts and how to manage Shop Pay Installments disputes.
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View Shop Pay Installments transactions in your Shopify Payments payouts
You receive payment for orders paid Shop Pay Installments and Shopify Payments transactions in the same payout.
You get paid by Affirm, through our payment processor Stripe, and your payouts are sent to the same bank account that you use for Shopify Payments. Shop Pay Installments payouts adhere to the same payout schedule that you set for Shopify Payments payouts. Learn more about Shopify Payments payouts schedules.
To view transactions that were made using Shop Pay Installments, you can filter the transactions on your payouts.
Steps:
- From your Shopify admin, click Finance.
- Click Payouts.
- Click View order transactions.
- Click the Search and filter icon.
- Click Add filter.
- Select the Payment method filter.
- Select Shop Pay Installments.
Managing disputes with Shop Pay Installments
If a customer opens a dispute with Affirm on a Shop Pay Installments transaction, then you receive a notification in your Shopify admin and an email stating that a dispute has been opened.
You can manage the dispute process from your Shopify admin by clicking Open response on the admin notification or the email that you receive. Shop Pay Installments disputes are now managed in the same way that Shopify Payments disputes are managed. Learn more about disputes with Shopify Payments.