Shop Pay Installments

Shop Pay offers customers the option to pay for their order in full at checkout, or to split their purchase into four equal, interest-free installment payments for orders between 50 and 3,000 USD. There are no additional charges, interest rates, or late fees passed on to customers for these orders.

When a customer views your products, the following information about Shop Pay Installments is displayed:

  • Calculated installment payment amounts.
  • Detailed information for customers who want to learn more about Shop Pay Installments.
  • The latest compliance and regulatory information.

Shop Pay Installments can also improve conversion rates and average order value by letting customers know that they have the option to pay for certain orders in installment payments.

Activate Shop Pay Installments

If you're eligible to use Shop Pay Installments, then you can activate it.

  1. From your Shopify admin, go to Settings > Payments.
  2. In the Shopify Payments section, click Manage.
  3. In the Shop Pay section, check Shop Pay Installments.
  4. Accept the terms and conditions, and then click Save.

Refunding an order made using Shop Pay Installments

When you refund an order that was made using Shop Pay Installments, you send the payment back to the customer. However, the Shop Pay Installments transaction fee isn't returned to you when you issue a refund. Learn more about creating returns and refunds.

Checkout experience for customers using Shop Pay Installments

To pay for an order using Shop Pay Installments, a customer goes through the following steps:

  1. The customer adds items to their cart.
  2. The customer checks out using Shop Pay.
  3. The customer selects to pay in installments.

After a customer selects the installments option, they review their purchase and make their first payment at checkout.

The remaining payments are automatically charged to the customer's card based on the payment schedule they choose. Customers get an email reminder before each payment is charged.

After the order is completed, you receive full payment for the order upfront, excluding the fee incurred for using Shop Pay Installments.

Promote payments through Shop Pay Installments

If you want to promote payments through Shop Pay Installments, then you might consider the following ways to highlight installment payment options through your online store and marketing material:

  1. Get your online store ready by adding the Shop Pay Installment banner to your product page. You can have your theme updated for free by submitting a request to HeyCarson.
  2. Add a banner and FAQ in your online store.
  3. Promote Shop Pay Installments through email marketing and paid media. You can use the pre-loaded Shopify Email template. To use the template, you need to have Shopify email installed.
  4. Download the Shop Pay brand assets.

Before you make your marketing material available to customers, you need to review the compliance guidelines and approved messaging to make sure you are using the correct disclosures, and wording to describe and promote Shop Pay Installments.

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