Deactivating Shop Pay

To deactivate Shop Pay on your Shopify store, follow the steps based on your device. After you deactivate Shop Pay, your customers won't have the option to use Shop Pay as a checkout method. To reactivate Shop Pay in the future, you can follow the steps to activate Shop Pay.

Considerations for deactivating Shop Pay

Remember, Shop Pay provides a seamless and convenient checkout experience for your customers. Before deactivating Shop Pay, consider the impact of deactivating it on your store's conversion rates and customer satisfaction.

Impact on subscriptions

Subscriptions that were created when Shop Pay was active are designed to use Shop Pay for the entire duration of the subscription. If you deactivate Shop Pay, then subscription payments will fail because Shop Pay is no longer activated. After multiple failed billing attempts, the subscriptions are cancelled. This applies to all subscription apps that use Shop Pay as a payment method.

• When you deactivate Shop Pay, then subscription payments will fail because Shop Pay is no longer activated.
• After multiple failed billing attempts, the subscriptions will be cancelled.
• This applies to all subscription apps that use Shop Pay as a payment method.

Before deactivating Shop Pay it's crucial to handle existing subscriptions to avoid disruption to your subscribers.

1. Review all active subscriptions in your subscription management dashboard.
2. Contact your subscribers to inform them about the upcoming change.
3. Work with your subscription app provider to manage the transition.

Deactivate Shop Pay

Desktop

1. From your Shopify admin, go to Settings > Payments.

2. In the Shopify Payments section, click Manage.

3. Click Manage payment methods.

4. In the Shop section, deactivate the Shop Pay option.

5. On the Deactivate Shop Pay dialog, click Deactivate.

iPhone

1. From the Shopify app, tap > Settings.

2. In the Store settings section, tap Payments.

3. In the Shopify Payments section, click Manage.

4. Tap ⋮, and then select Manage payment methods.

5. In the Shop section, deactivate the Shop Pay option.

6. On the Deactivate Shop Pay dialog, click Deactivate.

Android

1. From the Shopify app, tap > Settings.

2. In the Store settings section, tap Payments.

3. In the Shopify Payments section, click Manage.

4. Tap ⋮, and then select Manage payment methods.

5. In the Shop section, deactivate the Shop Pay option.

6. On the Deactivate Shop Pay dialog, click Deactivate.