Shop Cash is available to some Shop app customers, and currently can only be used towards purchases made in the Shop app.
Shop Cash is automatically added as a payment method for orders placed in the Shop app. There's no additional cost to you to accept Shop Cash.
Your customers can learn more about using their Shop Cash by visiting the Shop Help Center.
Get paid with Shop Cash
When a customer uses Shop Cash towards an order, their Shop Cash is applied first, and any remaining balance is paid for with Shop Pay.
Shopify funds Shop Cash. This means that when a customer redeems Shop Cash, you're paid the full purchase amount. You get paid for orders made using Shop Cash as a payment method the same way that you're paid for Shop Pay orders. Learn more about getting paid with Shop Pay.
While Shop Cash follows the Shopify Payments payout schedule, you might be paid out for the Shop Cash portion of an order the day following your Shopify Payments payout. You can view your payouts for more details on your payment schedule.
Shop Cash might also appear as a payment method in your Shopify analytics, as part of your finance reports.
Refund an order paid for with Shop Cash
When you refund an order that was made using Shop Cash, the refund is first applied to the card that your customer used with Shop Pay. Any remaining balance is then credited back to the customer in Shop Cash. Customers can check their Shop Cash balance in the Shop app.
For example, if a customer pays for a $100 order with $20 Shop cash, and $80 through Shop Pay, then they're refunded up to $80 to their Shop Pay payment method. The rest of the refund is credited back to their Shop Cash balance.
Learn how to refund an order made with Shop Pay.