Configuring Shopify Payments

The following sections include optional tasks that you can use to configure Shopify Payments.

Turn payout notifications on or off

By default, Shopify sends you an email whenever a payout is sent to your bank account. The email includes the amount paid and a link to the payout in your store, so you can review the included order and customer details. You can turn these emails on or off in your Shopify Payments settings.

Steps:

  1. From your Shopify admin, go to Settings > Payments.
  2. In the Shopify Payments section, click Manage.
  3. Under Payout schedule in the Payout details section, check or uncheck Get notified by email every time you receive a payout.
  4. Click Save.

Change your payout statement descriptor

The payout descriptor is how your payouts appear on your bank statement. By default, your payout statement descriptor shows up as Shopify. If you're located in the United Kingdom or Ireland, then your payout statement descriptor is listed as Earthport PLC Shopify, instead of Shopify.

Some payouts descriptors might contain additional information on your bank statement. Any additional information is added by your bank, and can't be changed.

You can change the appearance of your payouts by editing your descriptor in your Payment providers settings. Statement descriptors must be between 5 and 22 characters in length. Only Latin character letters are supported, and a descriptor can't include the special characters <, >, ', or ".

Steps:

  1. From your Shopify admin, go to Settings > Payments.
  2. In the Shopify Payments section, click Manage.
  3. Under Payout statement descriptor in the Payout details area, edit your descriptor.
  4. Click Save.

Changes to your payout statement descriptor can take up to 3 business days to be reflected in your bank account, or after your current payout cycle is complete. Changing your descriptor only changes the appearance of future payouts, and not past or pending payouts.

Change your fraud prevention settings

When you use Shopify Payments to process transactions on your store, enhanced fraud analysis is performed automatically. The results of the analysis are displayed as fraud analysis indicators on the order, which you can use to help you decide whether to fulfill the order.

Shopify Payments has two fraud filters that you can choose to enable, AVS and CVV:

  • Address Verification System (AVS) - AVS compares the numeric part of the customer’s billing address and zip code or postal code to the information on file with the credit card issuer.

  • Card Verification Value (CVV) - The CVV is a 3-digit or 4-digit number on the customer’s credit card. Credit card companies prohibit the storage of the CVV code, so asking for the CVV is a way of ensuring that a customer has the card physically in their possession. Credit card information stolen from a merchant database is also less useable, because it shouldn't contain CVV information.

You can also choose to automatically decline any transaction that fails verification by activating Decline charges that fail AVS postal code verification and Decline charges that fail CVV verification. If you activate these settings, then any transaction attempt that fails the verification is declined and no order is placed.

Steps:

  1. From your Shopify admin, go to Settings > Payments.
  2. In the Shopify Payments section, click Manage.
  3. In the Fraud prevention section, check the options that you want to use to automatically decline charges.
  4. Click Save.

Edit bank account information

If you change banks or if your bank account details change, then you can update the information in your Shopify Payments settings. You need to verify your old bank account information to edit banking information.

You can't use prepaid bank cards as bank account credentials to receive payouts from Shopify Payments.

If you can't remember your old bank account information or are unable to verify it, then contact support for assistance.

Steps:

  1. From your Shopify admin, go to Settings > Payments.
  2. In the Shopify Payments section, click Manage.
  3. Under Payout account in the Payout details section, click Change bank account.
  4. Optional: Enter your previous account number to confirm your bank account.
  5. Enter your account information, then click Save.

Edit customer billing statement

You can change the statement that appears on your customer's credit card bill when they make a purchase on your store. You must add your phone number so that customers can call you if there is a problem. You can also add the name of your store, so that your customers know what the credit card charge was for.

Customer billing statement compliance for Shopify Payments

If you use Shopify Payments, then your customer billing statement must be between 5 and 22 characters in length, and include your Shop, Legal Entity, "Doing Business As" name, or URL. If you don't edit your customer billing statement on setup, Shopify will set one for you that complies with these requirements.

If you choose to edit your customer billing statement, and it's deemed insufficient, then Shopify updates the statement on your behalf to meet the character requirements, and reflect your Shop, legal entity, URL, or "Doing Business As" name. You'll receive an email to notify you of this change. This is intended to help you avoid payout or charge holds related to an invalid customer billing statement.

You can update your customer billing statement at any time, regardless of whether or not it's been automatically set by Shopify as described above.

Steps:

  1. From your Shopify admin, go to Settings > Payments.
  2. In the Shopify Payments section, click Manage.
  3. In the Customer billing statement section, enter a customer statement descriptor and your phone number, and then click Save.

Some additional public information might be included on your customer's billing statement, depending on their credit card network, brand, or issuing bank. This decision is up to the individual bank.

Update your tax details

When you set up Shopify Payments, you need to enter your tax details. All businesses need to submit a tax ID. If you are a sole proprietor and don't have a tax ID, then you can submit your Social Insurance Number (SIN) or your Social Security Number (SSN) instead.

If the tax ID that you submit is not valid, then you have to update it. When you're required to update your tax details, you receive an email from Shopify and a notification appears on the home page of your Shopify admin.

Incorrect tax details can result in failed payouts. If your tax details change or your business has an ownership or name change after your Shopify Payments setup, then contact Shopify Support to update them.

Tax reporting

As a merchant, you are required to abide by all applicable regulations, including tax reporting. Depending on your jurisdiction, Shopify Payments might also be required to report your sales to the local tax authorities.

Some countries have unique tax reporting requirements. For details, refer to the tax reporting requirements for each supported country.

Adjust the major credit cards that your store accepts

With Shopify Payments you can select which major credit card types that your store will accept.

Steps:

  1. From your Shopify admin, go to Settings > Payments.
  2. In the Shopify Payments section, click Manage.
  3. Under the Cards section, select the credit cards that you want to accept.
  4. Click Save.

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