Getting paid with Shopify Payments

Shopify Payments is the simplest way to accept payments online. It eliminates the hassle of setting up a merchant account with a third-party payment provider, and then entering your account credentials in Shopify. Because Shopify Payments is fully integrated with your store, you can view your payouts directly in the Shopify admin.

If your store has Shopify Payments activated, then you receive payments through Shopify Payouts when a customer pays using Shopify Payments and specific accelerated checkouts.

If customers pay using third-party payment providers, then your payout information isn't available in your Shopify admin. Third-party payment providers have their own ways of displaying your payouts. Check with your third-party payment provider to find out how they display payout information. For an overview of how payments work with Shopify, refer to our guide about Getting Paid.

Shopify Payments pay periods based on countries and regions
Payment provider Provider type How the customer pays How you get paid
Shopify Payments Payment gateway Using Shopify Payments Through Shopify Payments
Apple Pay Accelerated checkout Using Apple Pay Through Shopify Payments
Amazon Pay Payment gateway Using Amazon Pay By Amazon
Meta Pay Accelerated checkout Using Meta Pay Through Shopify Payments
Google Pay Accelerated checkout Using Google Pay Through Shopify Payments
PayPal Payment gateway Using PayPal By PayPal
Shop Pay Accelerated checkout Using Shop Pay Through Shopify Payments
Shop Pay Installments Payment gateway Using Shop Pay By Affirm, through Shop Pay Installments

Pay periods

Your pay period refers to the amount of time between the date that a customer's payment is captured and the date that those funds are sent to your bank account. The date and time that a customer's payment is captured is recorded in UTC time. Funds from payments that are captured on Friday, Saturday, and Sunday are grouped and sent together as one payment.

If you use a Shopify Balance account, then you can receive your Shopify Payments earnings in as little as one business day. Business days do not include weekends or US holidays. If you also have Shop Pay Installments active, and your customer uses it during their checkout, then the payout can take up to three business days.

If you use a payment schedule, then your pay period is adjusted according to the schedule that you set.

The length of your pay period depends on the country where your store is based. For details, refer to pay period for each supported country.

Payout and fee tracking

You can track your scheduled payout balance and payout schedule from the Shopify admin. Payments are synced with their orders. This makes it easy to find how much you receive for an individual order.

When you use Shopify Payments, you pay the card rate, but you don't pay a subscription transaction fee. Stores that use a third-party payment provider pay both Shopify's subscription transaction fees, and credit card fees charged by their third-party payment provider.

You can receive payouts in a different currency than the currency that you sell in while using Shopify Payments. For more information, refer to selling and getting paid in different currencies.

Refund an order

If you're using Shopify Payments and you issue a refund, then the amount is deducted from your next available payout. A refund takes up to 10 business days to be credited back to your customer.

If you're using Shopify Payments and your payout doesn't have enough funds for a return, then there are different outcomes depending on where you are located.

  • In the United States, Canada, and Australia, the balance is debited from your bank account on the day of the payout.

  • In all other countries, the remainder of the refund is deducted from the next payout until the refunded amount is covered.

If a negative balance payout fails, then the payout is tried again in 3 business days. If your Shopify Payments account displays a negative balance, then you might not be able to issue a refund. Refunds are listed as Pending until you have made enough sales to have a positive balance in your Shopify Payments account. After your Shopify Payment account has a positive balance, you can successfully issue a refund.

The refunds or transactions that contribute to the negative balance are listed under your Transactions tab as Pending. If you don't have enough sales coming in to clear a negative balance, then there's a possibility of making a manual repayment into the account. Depending on the balance, and the duration of arrears, the Shopify Recovery team might get in touch directly with your store owner to address the negative balance, and to keep your Shopify Payments account in good standing.

If the Shopify Recovery team doesn't reach out, then you can email recovery_operations@shopify.com to receive a payment link so that you can make a payment with a debit card, credit card, or wire transfer.

View your payouts

Steps:

  1. In the Shopify Payments section, click the View payouts button.

The Payouts page displays your previous and next payout. If you have scheduled your payouts, then the estimated date that you get paid is displayed. You can view the available balance for your next payout and any funds held in reserve.

The All payouts section lists all of your payouts and their current status:

  • In Transit: The payout is in the process of being sent to your bank account.
  • Paid: The payout was sent to your bank. This does not mean that you have the funds in your bank account. Your bank might still need to process and deposit the funds into your account.
  • Failed: Your bank failed to successfully process the payout so the funds were not deposited.

View all transactions

Clicking Transactions on the Payouts page lists all transactions associated with all of your payouts.

Transactions share the same status as payouts with the addition of the Pending status. Transactions marked as Pending are for sales that you've made, but that haven't been sent to your bank account yet. The Payout Date for pending transactions is an estimate only.

View a specific payout

You can find the details of a specific payout in the following ways:

  • In the payout schedule, click the amount of the payout.
  • In the All payouts section, click the date of the payout.

The Overview section shows the total amount of the payout, as well as a breakdown of the charges, refunds, adjustments, and reserves. The Transactions section shows the details of each transaction included in the payout.

Change your payout statement descriptor

The payout descriptor is how your payouts appear on your bank statement. By default, your payout statement descriptor shows up as Shopify. For merchants in most countries, you can change the appearance of your payouts by editing your descriptor in your Payment providers settings. Merchants in France can't edit their payout statement descriptor.

Changes to your payout statement descriptor could take up to three business days to be reflected in your bank account. Changing your descriptor only changes the appearance of future payouts, and not past or pending payouts.

Steps:

  1. In the Shopify Payments section, click Manage.
  2. Under Payout statement descriptor in the Payout details area, edit the descriptor.
  3. Click Save.

Schedule your payouts

By default, you get paid every business day as soon as your funds are available to be paid out. If you want to get paid at regular intervals, then you can set up a weekly or monthly payout schedule. When you update your payout schedule, pending payouts are delayed until the next applicable payout date on your new schedule. If you select a recurring date for when you want to get paid, then the payout is scheduled for that day but your bank might take additional time to process the transfer.

The funds might not appear in your bank account right after they're sent. Banks typically take between 24-72 hours to process deposits to your bank account.

Steps:

  1. In the Shopify Payments section, click Manage.
  2. In the Payout schedule box in the Payout details section, choose a payout schedule.
  3. Click Save.

Failed payouts

Sometimes a payout fails. Usually this is because there is an issue with the bank account that you have on file. When a payout fails, you get an email. You also get a notification on the home page in the Shopify admin. Until the issue with your bank account is resolved, a hold is placed on all your scheduled payouts.

On the payout page, there is an error message that explains why the payout failed, and what you can do to resolve the issue. If the payout failed due to a problem with your bank account details, then there will be a link that you can click to update them.

If you are unsure why the payout failed, then contact your bank to investigate the issue.

In most cases, after the issue is resolved, you can click Retry payout on the payout page. If you retry the payout before the issue is resolved, then the payout fails again. Some errors don't show Retry payout. For example, if your bank account is closed, then the message suggests that you add a new bank account to resolve the issue. When the issue is resolved, your payout is retried automatically.

Ready to start selling with Shopify?

Try it free