iDEAL payments

iDEAL is a direct and secure bank transfer payment method for Shopify Payments. When a customer selects iDEAL as their payment method, they need to log in to their iDEAL account to verify the payment.

iDEAL requirements

Customers can pay using iDeal only when they're located in the Netherlands and they are making payment in euros. You need to ensure that your store accepts EUR. If you're not already selling to the Netherlands, then you can configure this in your multi currency settings within International.

You must deactivate any conflicting additional payment gateways before you can enable iDEAL.

Activate iDEAL

Before iDEAL can be activated on Shopify Payments, you need to set up your Shopify Payments account. After you set up Shopify Payments, iDEAL is automatically connected to your store and available to your customers when they check out on your Shopify Payments checkout, or your Shop Pay checkout.

Payments with iDEAL

When a customer places an order and uses iDEAL to pay, the funds are paid to you on your next payout. To learn more about being paid with Shopify Payments, refer to Shopify Payments pay periods.

If you refund a transaction processed by iDEAL, then you are not refunded the processing fee charged to you by Shopify Payments. Payments made with iDEAL can be refunded within 180 days of the original charge.

When a customer pays for an order using iDEAL, a chargeback can't be filed for the order.

iDEAL customer experience

When a customer makes a purchase from your online store, iDEAL is a payment option during the checkout process.

If your customer wants to use iDEAL to pay, then they select it in the checkout. After iDEAL is selected, your customer is prompted to select their bank account. The customer is then redirected to their bank account to complete the purchase.

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