TWINT

TWINT is a local payment method that requires your customer to authorize their payment during checkout. When your customers choose to pay with TWINT at checkout, they must authorize the payment using their TWINT mobile app.

This page outlines the Shopify Payments regions where TWINT is available, the requirements when using TWINT with Shopify Payments, and the customer's experience when paying with TWINT at checkout.

Requirements when using TWINT for Shopify Payments

Review the following account requirements for using TWINT with Shopify Payments:

You must set up Shopify Payments before you can activate TWINT.
You must use Shopify Payments for Switzerland or Germany.
You must accept CHF currency at checkout.
You must have an eligible business type to use TWINT with Shopify Payments. Review the Shopify Payments Terms of Service to verify your business type eligibility.

If you want to use TWINT with Shopify Payments, then the following information must be accessible on your store:

Legal notice: Your legal notice must be accessible from your store and be complete with your contact information such as address, phone number, and email address.
Terms of service: Your terms of service must be accessible and include your name and address, your place of jurisdiction, and mention the customer's right of withdrawal.
Product pricing: Your products or services must be clearly priced in CHF currency, have Switzerland as a shipping option for physical goods, and have Swiss VAT displayed at checkout.

Learn about creating store policies.

Considerations when using TWINT for Shopify Payments

Before activating TWINT for Shopify Payments, review the following considerations:

Your customers must be located in Switzerland and select CHF currency to pay for their order. If your customer is in a different location or if they don't select an eligible currency, then the option to checkout using TWINT isn't available.
When your customers pay for their orders using TWINT, the funds are captured immediately and added to your next available payout.
You can issue full or partial refunds for orders placed using TWINT. These refunds are managed in the same way as Shopify Payments credit card or debit card refunds. Learn more about refunds with Shopify Payments.
Your customers can dispute a TWINT transaction by contacting their bank. Disputed transactions are handled in the same manner as Shopify Payments transactions. Learn more about managing chargebacks with Shopify Payments.
Your customers can't pay for subscription products using TWINT.

Activate TWINT for Shopify Payments

You can activate TWINT from the Payments section of your Shopify admin.

Steps:

From your Shopify admin, go to Settings > Payments.
In the Shopify Payments section, click Manage.
Click Manage payment methods.
In the Local payment methods section, activate the TWINT option.

Customer experience

Customers can pay with TWINT only when they choose CHF currency at checkout. When paying at checkout using TWINT, the customer's experience depends on the type of device they are using:

Mobile: Customers that select TWINT and tap Pay now at checkout on their mobile device are sent directly to their TWINT mobile app where they can approve the payment.
Desktop: Customers that select TWINT and click Pay now at checkout on their desktop device are presented with a new window that displays a QR code and an authorization code. The customer can choose to scan the QR code using their TWINT mobile app or enter the authorization code manually in their TWINT mobile app.