Testing your multiple currency setup
After you enable selling in multiple currencies with Shopify Payments, test the customer experience. Browse your store, create test orders, and simulate paying for them using test credit card numbers. Make sure that your prices appear correctly in your different currencies and that your apps and customizations continue to work as expected.
If a country selector doesn't appear in your store, then you need to add one.
Preview currencies on your store
You can preview what prices look like on your store.
Steps:
- From your Shopify admin, go to Settings > Payments.
- From the Shopify app, go to Store > Settings.
- Under Store settings, tap Payments.
- From the Shopify app, go to Store > Settings.
- Under Store settings, tap Payments.
In the Shopify Payments section, click Manage.
In the Countries/regions section, click Edit next to the country or region that you want to preview.
Click Preview.
Public and custom apps
Visit your online store, switch the currency, and test the customer experience. If you've installed apps in your Shopify admin to do the following tasks, then you should test them to make sure they work properly with multiple currencies:
- show monetary values (prices, totals) in the storefront or in a report
- send notifications that contain prices to your customers
If there is an issue with these apps, then it could affect the customer experience in your store. Your customers can check out, but they could see the wrong monetary values. For example, an app that hasn't been updated could send your customers emails that show the values of their orders in a currency that is different from the one that they paid in.
Notifications about public apps
Most public apps have been updated to support selling in multiple currencies, but some have not yet been updated. If you've installed an app that is incompatible, then you receive a notification in your Shopify admin.
If you receive a notification when you try to enable selling in multiple currencies, then uninstall the app that it mentions. If you have incompatible apps installed in your Shopify admin, then you can't enable selling in multiple currencies.
If you receive a notification after you've enabled selling in multiple currencies, then you've recently installed an incompatible app and you need to uninstall it. If you don't uninstall the app, then the customer experience in your store is affected (for example, your customers might not be able to complete their orders). Also, your experience in your Shopify admin is affected (for example, you can have issues processing and refunding orders).
Notifications about custom apps
If you receive a notification about custom apps in your Shopify admin, then your developer needs to review these apps.
Shopify assumes that if you have a custom app, then you have access to developers who can advise you on the risks of using these apps when you are selling in multiple currencies. You can enable selling in multiple currencies even if you have custom apps that don't support this feature.