Shopify Payments account setup

Caution

You must complete the setup of your Shopify Payments account, including all your business details and banking information, within 21 days of your first sale. If your account isn't set up within 21 days, then payments might be automatically refunded to the customer.

For stores in the European Union and Hong Kong, you need to complete the setup of your Shopify Payments account before you can accept payments from customers.

Before you set up Shopify Payments, you should decide on your store currency. Your store currency is the currency that is used in your Shopify admin. It's the currency that you price your products in and that's used in your reports. You should select a store currency before you make your first sale. If you need to change your store currency after you've made your first sale, then contact Shopify Support to change your store currency.

Only the store owner can change the payment provider.

The information needed to complete your Shopify Payments account setup depends on the country where your store is based. Refer to the list of requirements for each supported country.

Considerations for setting up Shopify Payments

When setting up a Shopify Payments account, it's important that the form is correctly and completely filled out to reduce the possibility of verification issues from our banking partners in the future.

In the Business details section, choose the business type. If applicable, add in your Business Number, Employer Identification Number (EIN), or Taxpayer Identification Number (TIN) depending on which country your business is located in. The address in this section should be the address listed on any business registration documentation that you have. If you don't have a registered business with a number, then it might be more appropriate for you to choose individual/sole proprietor as your business type.

If you set up your Shopify Payments account as a registered business or any business type other than individual/sole proprietor, then you still need to provide personal details for an account representative. The account representative needs to be an owner, a senior executive, or director who exercises significant control over the company and who has the power to legally bind the company to Shopify Payments Terms of Service. This is a requirement from our banking partners for verification purposes.

To receive payouts, you need to set up two-step authentication. If you don't have two-step authentication activated on your Shopify account, then payouts might be placed on hold.

Note

The first and last name for any individual provided must match what's on their legal government-issued ID. If you choose to enter the store name, a nickname, or an alias, then it might take longer for your account to be verified and you might need to submit addition documentation to complete the process.

To learn more about the identity documentation requirements and what documents are accepted for each country, refer to the personal information requirements for Shopify Payments.

Any requests for personal information documentation are listed under Section B1-3 of the Shopify Payments Terms of Service Agreement. To review our Terms of Service in full, scroll to the bottom of the page and choose your country.

After you set up Shopify Payments, you can configure your settings or make a test transaction on your store.

If you want to transfer ownership of your Shopify Payments account, then contact Shopify Support.

Set up Shopify Payments

Desktop

1. From your Shopify admin, go to Settings > Payments.

2. Activate Shopify Payments in one of the following ways:

   • If you haven't set up a credit card payment provider on your account, then click Complete account setup in the Shopify Payments section.
   • If you have a different credit card payment provider activated, then click Activate Shopify Payments in the Shopify Payments box, and then Activate Shopify Payments in the dialog. This removes any other credit card payment provider from your account.

3. Enter the required details about your store. If you're eligible, then a Shopify Balance account is created for you. Otherwise, you're prompted to enter your banking information.

   • Depending on your region or eligibility for Shopify Balance, you must also activate two-step authentication for your store.

4. Click Save.

iPhone

1. From the Shopify app, tap the … button, and then tap Settings.
2. In the Store settings section, tap Payments.
3. Activate Shopify Payments in one of the following ways:
   • If you haven't set up a credit card payment provider on your account, then tap Complete account setup in the Shopify Payments section.
   • If you have a different credit card payment provider activated, then tap Activate Shopify Payments in the Shopify Payments box, and then Activate Shopify Payments in the dialog. This removes any other credit card payment provider from your account.
4. Enter the required details about your store. If you're eligible, then a Shopify Balance account is created for you. Otherwise, you're prompted to enter your banking information.
   • Depending on your region or eligibility for Shopify Balance, you must also activate two-step authentication for your store.
5. Tap Save.

Android

1. From the Shopify app, tap the … button, and then tap Settings.
2. In the Store settings section, tap Payments.
3. Activate Shopify Payments in one of the following ways:
   • If you haven't set up a credit card payment provider on your account, then tap Complete account setup in the Shopify Payments section.
   • If you have a different credit card payment provider activated, then tap Activate Shopify Payments in the Shopify Payments box, and then Activate Shopify Payments in the dialog. This removes any other credit card payment provider from your account.
4. Enter the required details about your store. If you're eligible, then a Shopify Balance account is created for you. Otherwise, you're prompted to enter your banking information.
   • Depending on your region or eligibility for Shopify Balance, you might also be required to activate two-step authentication for your store.
5. Tap Save.

Note

If your store is located in Europe, then you need to either provide a Value-Added Tax (VAT) number or indicate that you don't have one. If you provide a VAT number, then Shopify verifies it through VAT Information Exchange System (VIES).

Payment method manual review process

Some local payment methods for Shopify Payments must be approved before you can use them. When you activate Shopify Payments, the approval process for applicable local payment methods begins automatically. A payment method remains in “manual review” status during the review process. If your application is approved, then you and your customers can begin using the payment method.