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Sofort payments

Sofort is a direct and secure bank transfer payment method for Shopify Payments. When a customer selects Sofort as their payment method, they need to log in to their account and use a two-factor authorization code to verify the payment.

Sofort requirements

To enable Sofort for your online store, you need to be using Shopify Payments. Sofort works only when Shopify Payments is active. It doesn't work when Shopify Payments is in test mode.

Sofort is available only to merchants in Germany.

Activate Sofort

Before Sofort can be activated, you have to set up Shopify Payments.

Sofort must be approved before you can use it. When you activate Shopify Payments, Sofort automatically goes into the approval process, which takes up to 48 hours.

When Sofort completes the approval process, a message appears below the Sofort option on your Shopify Payments page.

Payments with Sofort

With Sofort the payment is authorized when a customer places an order and uses Sofort to pay. A bank transfer from your customer’s bank account is initiated after the authorization. The bank transfer can take from 2 to 14 days, but usually takes 3 business days. Funds are not guaranteed until they have been received by you. During this period, the payment status in the Shopify admin shows as Payment pending. It switches to Paid when the funds have transferred. You can decide whether you want to fulfill the order before you have received the funds, as the customer has in effect already paid the outstanding amount to Sofort.

A customer can't cancel a payment with Sofort after the payment has been authorized. The only way to reverse a transaction with Sofort is to refund the order. If you refund a transaction that was processed by Sofort, then you are not refunded the processing fee charged to you by Shopify Payments.

When a customer pays for an order using Sofort, a chargeback can't be filed for the order.

Sofort customer experience

When a customer visits your online store and makes a purchase, they see Sofort as a payment option during the checkout process.

If your customer wants to use Sofort to pay, then they select it in the checkout. When they select Sofort, they are redirected to their Sofort account to complete the purchase.

Deactivate Sofort

  1. In Shopify Payments, click Manage.
  2. In Accepted payments, uncheck Sofort and then click Save.

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