Shopify Payments for Australia

Businesses based in Australia can use Shopify Payments to accept Visa, Mastercard, American Express, and UnionPay debit and credit cards. You can also accept Apple Pay, Google Pay, and Shop Pay.

Businesses in Australia can also accept payments using Bancontact, and iDEAL.

Fees for Shopify Payments in Australia

Shopify Payments fees are location-dependent and can vary. To get the most accurate and detailed information regarding fees, visit the plans and pricing page for Australia. This page provides a breakdown of the rates and fees associated with Shopify Payments based on your selected plan.

View payment rates in your Shopify admin

If you're already a Shopify merchant, then you can access information about the specific rates and fees applicable to your store location and chosen plan.

Steps:

  1. From your Shopify admin, go to Settings > Payments.
  2. In the Shopify Payments section, click Manage.
  3. View the rates that apply to different payment methods.

Requirements for Shopify Payments

To use Shopify Payments, ensure that you can meet the following requirements.

Prohibited businesses

Some types of businesses and services are not permitted to use Shopify Payments. To see whether you can use Shopify Payments, check the list of prohibited business types for Australia.

More details can be found in the Shopify Payments Terms of Service (TOS).

Bank account requirements for Shopify Payments

Make sure that your bank account meets the following requirements before you connect it to Shopify Payments:

  • The bank account is with a bank in Australia in AUD currency.
  • The bank account is eligible for BECS transfers.

Checking accounts that are set up to accept only wire transfers don't work with Shopify Payments. Savings accounts, flex-currency accounts, and money-transferring services that mimic bank accounts aren't supported by Shopify Payments. Although non-Shopify virtual accounts are supported, you might experience more payout failures with these accounts.

To confirm that your account can accept the transfer type listed for your region, contact your bank.

Personal information requirements for Shopify Payments

In response to regulations in different countries, you're required to provide information about you and your business. The information is collected to help identify merchants using Shopify Payments, including the beneficial owners of a particular corporate entity. The purpose of collecting this information is to comply with regulatory requirements designed to prevent money laundering, terrorist financing, and other financial crimes.

As local rules and regulations evolve, Shopify and its partners might contact you to collect additional information about you and your business. These standard reviews can occur at any time during the lifespan of your Shopify Payments account.

The information that Shopify is required to collect differs from country to country, but typically includes details about the following:

  • the individual creating the Shopify Payments account
  • the business associated with the Shopify Payments account
  • the individuals who ultimately own or control the business, which includes the business owner or a senior executive with legal signing authority for the business

To help the verification process, when providing documents as evidence, ensure that your documentation:

  • is clear and and large enough to read
  • is correct and valid
  • is up-to-date with the most recent date possible
  • is complete with all details visible
  • is free of any errors or typos
  • matches the information provided

Acceptable document types for individuals and businesses in Australia include the following.

Identity documents:

  • Passport
  • Driver license: scans of front and back are required
  • Identity card: scans of front and back are required
  • Identity card for foreigners: scans of front and back are required
  • Residence permit

Address documents:

  • Driver license: scans of front and back are required
  • Photo card: scans of front and back are required
  • Tasmanian Government Personal Information card: scans of front and back are required
  • ImmiCard: scans of front and back are required
  • Medicare document (government health insurance document)
  • Centrelink document (Government pension document)
  • Australian Taxation Office letter or assessment
  • Council rates or land valuation notice

Company/entity documents:

  • Australian Business Number confirmation (Certificate of Registration)
  • Australian Securities and Investments Commission (ASIC) Record of Registration (Certificate of Registration)
  • Australian Business Register extract
  • Certificate of Registration of Change of Name
  • Australian Charities and Not-for-profits Commission Extract
  • Consumer Affairs Association Extract

Accepting payments

In most countries, when your business is a sole proprietorship you're automatically set up to accept all major payment methods as soon as you create your Shopify store with Shopify Payments activated. Your card rate is based on your store's Shopify subscription plan, and you can change plans whenever you want.

Businesses in Australia can accept Visa, Mastercard, American Express, and UnionPay debit and credit cards. Additionally, businesses in Australia using Shopify POS can accept all eftpos cards.

Businesses in Australia can also accept payments using Bancontact, and iDEAL.

Businesses in Australia using Shopify Payments can accept payments online and in person with Shopify POS. To accept payments in person with Shopify POS, you can use either of the following options:

Pay periods

Your pay period refers to the amount of time between the moment that a customer's payment is captured and when those funds are sent to your bank account. The timestamp for capturing a customer's payment is recorded in Coordinated Universal Time (UTC). Payments captured on Friday, Saturday, and Sunday are consolidated and sent as a single payment.

In Australia, the pay period is 2 business days.

Learn more about getting paid with Shopify Payments.

Tax reporting

As a merchant, you are required to abide by all applicable regulations, including tax reporting. Depending on your jurisdiction, Shopify Payments might also be required to report your sales to the local tax authorities.

In Australia, you need to file the amount of GST paid on transaction fees with the government. To get this information, you can either download a generated invoice, or export a file with your transaction information.

Download a generated invoice

You can download monthly invoices to submit with your tax claim. Each invoice includes the total GST paid on transaction fees for all orders made in your store that month. This feature uses the UTC time zone, which might be different from your store's time zone. If you want a report that uses your store's time zone, then you can export a list of your store's transactions as a CSV file. The Documents section is available only to the store owner. Staff can't access this section even if they've been granted all available permissions.

The invoice for each month is generated on the 5th of the following month. For example, the invoice for June is generated on July 5th. If you had no transactions with Shopify Payments for a certain month, then no invoice is generated for that month.

Steps:

  1. From your Shopify admin, go to Settings > Payments.
  2. In the Shopify Payments section, click View payouts.
  3. Click Documents.
  4. On the Tax documents dialog box, click Download PDF next to the invoice that you want to download.

You can now submit this invoice with your tax claims.

Export transactions

You can export a list of your store's transactions as a CSV file. The CSV file includes a GST column for Australian merchants.

Steps:

  1. From your Shopify admin, go to Settings > Payments.
  2. In the Shopify Payments section, click the View payouts button.
  3. Click Transactions.
  4. Click Export. A CSV file downloads in your browser.
  5. Open the CSV file in a spreadsheet editor.
  6. The last column of the CSV file displays the amount of GST collected on each transaction.
  7. Use the SUM tool to calculate the total amount of GST that you've collected.

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