Using Adyen on Shopify

Adyen is a payment gateway for enterprise-level businesses to accept payments. For more information, refer to the Get started with Adyen and configuring third-party payment providers guides.

To ensure accurate data management, you can integrate Shopify, including Adyen's payments data, with your Enterprise Resource Planning (ERP) software. This integration ensures smoother data management and synchronization between your systems.

Ineligible or incompatible features for using Adyen

Certain features are unavailable or incompatible with the Adyen on Shopify integration:

Local payment methods (LPMs): Not all local payment methods offered by Adyen are available through the Adyen on Shopify integration.
Shopify Checkout: To use Adyen on Shopify, you need to use Shopify Checkout. If you’re on the Shopify Plus plan, then you need to upgrade your checkout.

Activate Adyen

To accept payments using Adyen on Shopify, you must first set up an account with Adyen. If you don't have an Adyen account when you try to add the Adyen payment integration to your Shopify store, then you won't be able to activate it or process payments.

Steps:

From your Shopify admin, go to Settings > Payments.
In the Shopify Payments section, click Manage.
Click Switch to a third-party provider, and then click Switch to a third-party provider again to confirm.
Choose Adyen Payments - Credit Cards from the list of available payment providers.
Click Manage account.
If required, then allow the Adyen payment extension to access and modify your store's data.
From the Adyen Payment Configuration page, select the Adyen account that you want to use with your Shopify store.
Follow the instructions on the Adyen Customer Area to install the Adyen payments app for Shopify and test your integration.

Reconciling orders when using Adyen

When an order is paid for using Adyen, Shopify sends a merchantReference number, a unique identifier, to Adyen for the transaction. You can use this number to reconcile orders when using Adyen. The merchantReference number consists of the Shopify store ID and the payment ID. . This merchantReference number consists of two parts: the Shopify store ID and the payment ID.

For example, the merchantReference number might display as '12345-67890'. In this example, '12345' is the Shopify store ID and '67890' is the payment ID. The payment ID for a transaction is displayed in the order timeline in your Shopify admin.

To reconcile transactions, you can search your Shopify admin using the payment ID part of the merchantReference number. The search function returns the order associated with the payment ID.

When using the order timeline and payment ID to reconcile orders with transactions in Adyen, consider the following information:

Finding an order's authorization key: The authorization key is no longer updated on the order timeline in your Shopify admin when a transaction is completed using Adyen. To retrieve the authorization key of an order, you must refer to your Adyen account.
Pending payment status: Payments might take multiple days to process and if a response isn't received from the payment provider, then payments might display as Pending. When the payment status changes to Paid, you can fulfill the order.
Expired payment status: If the payment status changes to Expired, then you need to confirm that the payment wasn't received in your Adyen account before requesting payment from your customer again. The payment status changes to "Expired" to indicate that it wasn't possible to process the payment.

Adyen support and resources

Knowing who to contact for support, either Shopify or Adyen, can improve your experience and help you get answers faster when using Adyen on Shopify.

Shopify Support responsibilities

For general assistance with the Adyen integration on Shopify, including help with setup, configuration, and troubleshooting common issues, the Shopify Support team is your first point of contact. Shopify Support can assist with the following issues:

Technical issues related to the Adyen payment gateway on Shopify.
Troubleshooting integration problems.
Guidance on configuring and managing Adyen settings within Shopify.

Adyen Support responsibilities

For issues that are specific to your Adyen account, you should contact Adyen Support directly at support@adyen.com. This includes the following types of inquiries:

Account verification and merchant onboarding.
Compliance with regulations.
Pricing and processing rates.
Payout schedules, failed payouts, and other payout-related questions.
Fraud prevention strategies and tools.
Management of chargebacks and disputes.
Detailed reporting and reconciliation needs.

Resources

To learn more about Adyen and its integration with Shopify, you can refer to the following resources: