Setting up Kit

You can communicate with Kit to run ads, make social media posts, send emails, and use Kit's other skills. If you use Shopify Ping, then Kit might already be pre-installed.

When you set up Kit, you get a Kit account and access to the Kit dashboard. The dashboard is where you can manage your Kit account settings, such as Kit's skills, your priority products, and any email templates.

You need to have a Shopify online store with the password removed to use Kit.

Set up Kit to post to Facebook

When you set up Kit, you can connect Kit to your Facebook account to make Facebook posts for you.

  1. From the Kit dashboard, click Engage your Facebook audience for free.
  2. Connect to Facebook, and then click Done.
  3. Connect to your Facebook business page, and then click Done.

Set up Kit to run Facebook ads

When you set up Kit, you can connect Kit to your Facebook account to run Facebook ads.

Steps:

  1. From the Kit dashboard, click Attract new customers and build sales.
  2. Connect to Facebook, and then click Done.
  3. Connect to your Facebook business page, then click Done.
  4. Connect to your Business Manager, then click Done.
  5. Add an ad account to your Business Manager, then click Done.
  6. Accept Facebook's Custom Audience Terms, and then click Done.
  7. Accept Facebook's Website Audience Terms, and then click Done.
  8. Select your target country, and then click Done.

Connecting a Facebook Business Manager to Kit

Before you can run Facebook ads with Kit, you need to connect a Facebook Business Manager to Kit. The Business Manager needs to be connected to both your business's Facebook Page and an ad account that has an admin role for the Business Manager.

If you have a personal ad account, then you need to connect it to a Business Manager. If you've never run ads with your personal ad account, then you need to create a new ad account inside Business Manager before you can create Facebook ad campaigns. Learn more about Business Manager and ad accounts from the Facebook Ads Help Center.

If you don't have a Business Manager, then you can create one when you're setting up Kit. If you were using a Facebook ad account with Kit before you set up Business Manager, then you might need to manually add your ad account to the Business Manager in Facebook before it will be connected to Kit. If so, then copy your Facebook ad account ID from Kit, and then click Take me to Business Manager. When adding the ad account to the Business Manager in Facebook, you can paste the account ID that you copied.

If you create a new ad account or you want to add a different ad account to Business Manager, then you need to contact Kit support to connect the new ad account to Kit. Make sure that you set up a payment method for a new ad account. For more details, watch a video on adding payment methods to a Facebook ad account.

Change Kit account settings

You can change your account settings from the Kit dashboard.

Account preferences

To access your account preferences, click the profile icon in the top right corner of the Kit dashboard, and then click Preferences.From the Preferences page, you can change the following account settings:

  • messaging platform
  • contact email address
  • time zone
  • store category

Third-party connections

To manage third-party connections with Kit, click the profile icon in the top right corner of the Kit dashboard, and then click Account Connections. From the Account Connections page, you can manage the connections between Kit and the following other services:

  • Shopify
  • Facebook
  • Instagram

You can pause messages from Kit.

Connecting Kit to SMS

You can use SMS with Kit from any of the following regions:

  • Australia
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Hong Kong SAR
  • Ireland
  • Israel
  • Norway
  • Philippines
  • Poland
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • United States

After you set up Kit to use SMS, you receive a confirmation text at the mobile number you set. If you don't receive a confirmation number, then you might need to contact your mobile service provider and ask them to allow the number 55643 to text you.

If your store isn't located in a country or region that supports SMS messaging for Kit, then Kit is no longer available for you to use.

Consider the following alternatives to Kit if SMS messaging isn't available to you:

Changing from Shopify Ping to SMS messaging

As of March 31, 2021, Kit will no longer be compatible with the Shopify Ping app. If you currently communicate with Kit using Shopify Ping, then you need to change your communication method to SMS messaging.

Steps:

  1. From a web browser, log in to kitcrm.com.
  2. Click the account icon, and then click Preferences.
  3. In the Messaging Platform section, click Stop using Ping.
  4. Click OK to confirm.
  5. Click the account icon, and then click Preferences.
  6. Click Change Messaging Platform.
  7. Select a Country code and then enter the phone number that you want to use for SMS messaging with Kit.
  8. A confirmation code is sent to that phone number. Enter the confirmation code and then click Submit.

If your store isn't located in a country or region that supports SMS messaging for Kit, then Kit is no longer available for you to use.

Consider the following alternatives to Kit if SMS messaging isn't available to you:

To learn more, refer to Transitioning from Kit and how to continue running Facebook ads.

Remove Kit

If you want to stop using Kit temporarily, then you can pause or stop Kit's messages. If you want to remove Kit from your store, then remove the Kit app from the Apps page in Shopify.

Steps:

  1. In your Shopify admin, go to Apps.

  2. Click the trash bin icon next to your Kit app.

  3. Click Delete to confirm.

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