Redeeming gift cards

Your customers can use their gift cards to make purchases from your store both online and in person.

For information about Apple Wallet Passes, refer to Changing gift card settings.

Sales channels that support gift cards

Customers can redeem their gift cards on any of your sales channels that use Shopify's checkout:

  • Online store
  • Buy Button
  • Facebook Shop
  • Messenger
  • Shopify POS

Customer experience

The option to add a gift card for payment displays on checkout only when there are active gift cards in your Shopify store. When making a purchase in your store, a customer can redeem the value of a gift card by entering its unique code in the appropriate field at checkout. Gift card codes aren't case sensitive.

The balance on a gift card can be spent on more than one order. Gift card balances are applied to the total value of an order, which can include taxes and shipping. You can view and manage the status of each gift card in your Shopify admin.

When a customer redeems a gift card, the checkout displays one of the following options:

  • If the balance available on the gift card is greater than or equal to the order total, then the customer can click Complete order.
  • If the balance available on the gift card is less than the order total, then the customer is prompted to choose a second payment method for the balance before placing the order.
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