Managing reviews using Product Reviews
You can manage, delete, and reply to the product reviews that you receive directly from your Shopify admin.
On this page
Disable automatic publishing for product reviews
By default, new product reviews are automatically published to your online store after they are verified by a spam filter.
If you want more control over which reviews appear on your store, then you can choose to manually publish reviews instead. If you disable the auto-publish setting, then new reviews are shown as Unpublished and don't appear on your store until you choose to publish them.
Steps:
From your Shopify admin, click Settings > Apps and sales channels.
From the Apps and sales channels page, click Product Reviews.
Click Open app.
Click Settings.
In the Auto-publish section, click Disabled.
Click Save.
Publish an unpublished review
If you disable automatic publishing for product reviews, then you need to publish them manually before they appear on your store.
Steps:
From your Shopify admin, click Settings > Apps and sales channels.
From the Apps and sales channels page, click Product Reviews.
Click Open app.
Click Unpublished.
Click the review that you want to publish.
Click Publish.
Unpublish a review
In some cases, you need to remove a review from your online store but not permanently delete it. You can do this by unpublishing it.
Steps:
From your Shopify admin, click Settings > Apps and sales channels.
From the Apps and sales channels page, click Product Reviews.
Click Open app.
Click Published.
Click the review that you want to unpublish.
Click Unpublish.
Delete a review
Steps:
From your Shopify admin, click Settings > Apps and sales channels.
From the Apps and sales channels page, click Product Reviews.
Click Open app.
On the Reviews page, click the review that you want to delete.
Click Delete.
Flag a review as inappropriate
Sometimes, you receive product reviews that are offensive or that look like spam. To flag a review as inappropriate, click Report as inappropriate from the online store view:
These reviews now appear in the Flagged tab of the Product Reviews app in your Shopify admin. From there, you can either unpublish any flagged reviews or remove the flag.
Dismiss a flag on a review
Reviews marked as Flagged have been reported by someone on your website as being inappropriate. These reviews should be checked for inappropriate content and either deleted or unflagged.
Steps:
From your Shopify admin, click Settings > Apps and sales channels.
From the Apps and sales channels page, click Product Reviews.
Click Open app.
Click Flagged.
Click the review that has the flag that you want to dismiss.
On the review page, click Dismiss flag.
Bulk actions
You can publish, unpublish, unflag, or delete reviews in bulk using the Bulk actions menu.
Steps:
From your Shopify admin, click Settings > Apps and sales channels.
From the Apps and sales channels page, click Product Reviews.
Click Open app.
Use the checkboxes to select the reviews you want to change.
From the Bulk actions menu, select the action that you want to perform:
Search reviews
You can search for keywords in the titles of your product reviews by using the search bar.
Steps:
From your Shopify admin, click Settings > Apps and sales channels.
From the Apps and sales channels page, click Product Reviews.
Click Open app.
Enter your search term in the search bar. To be found, the text must be in the title of a review.
Press Enter (or
returnon Mac).
Sort reviews
You can sort product reviews based on their Rating, Date, or Status.
Steps:
From your Shopify admin, click Settings > Apps and sales channels.
From the Apps and sales channels page, click Product Reviews.
Click Open app.
Click the title of the Rating, Date, or Status column.
Reply to reviews
Product Reviews lets you publicly reply to a review. Your reply appears alongside the review on your website. This is very useful for responding to critical or negative reviews in a transparent way.
Steps:
From your Shopify admin, click Settings > Apps and sales channels.
From the Apps and sales channels page, click Product Reviews.
Click Open app.
Click the review that you want to reply to.
On the review page, enter your reply in the Reply to review field.
When you're done, click Post reply.