Shopify Subscriptions app eligibility considerations
On this page, you can find details on theme compatibility, payment gateway options, subscription considerations, staff permissions, and card auto updater features for the Shopify Subscriptions app.
On this page
Considerations
Review the following considerations for using subscription products on your store.
Subscription consdierations
- Automatic discounts created in the Discounts section of the Shopify admin can be applied to subscription orders, ensuring that each order receives the specified discount.
- Billing takes place the day after the subscription is due at 10:00 am in your store's local time.
- Gift cards used to pay for subscriptions apply only to the first payment.
- Scripts that discount subscription price or shipping rates apply only to the first payment.
- Subscription products are supported only on the online store and custom storefront sales channels.
- The order edits API doesn't support subscriptions.
- You can use shipping and delivery options to deliver subscription orders, including local delivery and pickup in store.
- You must use one of the supported payment gateways for subscriptions.
- Customer payment information is stored securely by Shopify. You can't access your customers' full credit card information after it's been entered.
Purchase option considerations
- Customers can't use local payment methods such as Klarna, mollie iDEAL, and Sofort, to purchase subscriptions.
- Purchase options can't be used on draft orders.
- You can't use purchase options for orders on the Shopify Point of Sale app.
User role permissions
Users require a role with the apps and sales channels store permission to access the Shopify Subscriptions app.
Supported subscription product payment gateways
To use the Shopify Subscriptions app, your store must use one of the following payment gateways:
Payment gateway availability varies by region and terms of service.
Shopify Payments
Consider the following benefits and limitations of using Shopify Payments with the Shopify Subscriptions app:
- Automatic card updates reduce payment failures or declines, especially when customers receive new cards.
- Customers can use accelerated checkouts, such as Shop Pay, Apple Pay, Google Pay, or PayPal, to purchase subscriptions.
- Customers can use only Shop Pay on some stores.
- Apple Pay support for subscriptions is limited to the United States, Canada, Australia, and New Zealand for Visa and Mastercard.
PayPal Express
Consider the following benefits and limitations of using PayPal Express with the Shopify Subscriptions app:
- Customers can use the PayPal Express gateway and PayPal as a wallet option.
- Third-party transaction fees are charged if Shopify Payments isn't activated on your store.
Authorize.net
Consider the following benefits and limitations of using Authorize.net with the Shopify Subscriptions app:
- PayPal is the only wallet option available to customers. Google Pay and Apple Pay aren't supported.
Stripe
Consider the following benefits and limitations of using Stripe with the Shopify Subscriptions app:
- Available only to select merchants.
- You might be able to use Stripe as a wallet option if your store can't use Shopify Payments.
Card auto updater for Shopify Payments
When a customer's card expires or is replaced, automatic card updates might be supported for Shopify Payments or other payment gateways.
Shopify Payments integration
- Automatic card updates: Shopify Payments collaborates with major card networks to automatically update saved card details when customers receive new cards.
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Benefits:
- Reduces the likelihood of payment failures or declines.
- Minimizes the need for you to collect new card details when a card is replaced.
- Availability: Automatic card updates are widely supported in the United States for major card networks, with international support varying.
Other supported payment gateways
If you use another supported gateway, then you might need customers to update their payment details manually to continue being charged. You should confirm with your payment gateway whether you can automatically receive updated payment details from major card networks.
Theme compatibility
To display subscription products on your store, your theme must be Online Store 2.0 compatible and have sections and blocks.
The following free Shopify themes are supported:
- Any Online Store 2.0 theme by Shopify
- Debut on version 15.0 or later
- Brooklyn on version 17.0 or later
Learn more about theme versions.