Shopify Collabs Community
Your Shopify Collabs Community is the list of creators and affiliates that have applied and been approved to work with you and your brand. When people apply to join your community, you can control which accounts are approved, and which are rejected from your Community program.
Respond to applicants
If someone applies to be part of your Community, then you can choose how to manage their application.
Steps:
From your Shopify admin, click Settings > Apps and sales channels.
From the Apps and sales channels page, click Shopify Collabs.
Click Open app.
Click Recruit.
Click Applicants.
Select New Applicants from the dropdown menu, and then click the name of a recent applicant that you want to review.
Review the application and the social media information provided by the applicant.
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Next to the name of the applicant, choose the status that you want to set for the application:
- Approve - After you choose to approve an applicant, they are added to your Community, and they can begin working with you and your brand.
- Ignore - If you choose to Ignore an application, then the applicant cannot work with you and your brand, unless you choose to approve their application at a later time. An ignored applicant doesn’t receive a rejection email.
- Reject - If you choose to reject an application, then the applicant can not work with you and your brand, unless you choose to approve their application at a later time.
- Interested - You can mark an application as Interested if you like their application, but might want a second opinion on whether or not to approve them. You can revisit these applications at any time and choose to approve or reject the applicant.
- Maybe - If you're not ready to approve an applicant, or need some time to think bout the application, then you can mark the application as Maybe.
If you click Approve, then the APPROVE APPLICANT dialog opens, and you can confirm your approval, and send your new Community member an approval message.
Optional: If you want to offer an affiliate code to your new Community member, then click Add affiliate offer, and then enter the code.
Click Approve & send message.
Send direct invites to creators
You can send direct invites to creators that you want to join your Shopify Collabs Community. Sending direct invites from the Shopify Collabs app lets you quickly onboard creators you trust, bypassing the application process of joining your community.
Before you send your direct invites, you need to prepare a CSV file that contains the email addresses and affiliate codes of the creators that you want to invite. You can download the CSV template in the Contacts page, under Affiliates, from the File Upload section. The CSV template contains the required format for importing new creator contacts.
Steps
From your Shopify admin, click Settings > Apps and sales channels.
From the Apps and sales channels page, click Shopify Collabs.
Click Open app.
Click Contacts.
Click the Affiliates tab.
Click Invite by email.
Click Add file in the Import CSV section to upload your CSV file containing the email addresses and affiliate codes of the creators that you want to invite. Make sure that your CSV file follows the format of the provided CSV template.
In the Welcome Offer section under COMMISSION TIER, select a commission tier option from the dropdown menu.
In the Welcome Offer section under GIFTS, select a gift option from the dropdown menu.
Optional: Select the Add a custom welcome message checkbox, and then type a message up to 2000 characters long. If you want to use the message you wrote as your default message for future direct invites, then select the Set as default message checkbox.
Preview your invite, and then click Send.
Manage Community members
You can manage and view information about the members of your Community in the Contacts page, under the Members tab of the Shopify Collabs app. You can access social media metrics for your Community members, such as follower count, affiliate offers that you have given them, and the total number of sales they have generated for your business.
From the Members tab, click the name of the Community member that you want to review. The Creator Profile Card opens, and you can review their personal information, shipping address, birthday, social media metrics, and social media content.
Gifts
Gifts can be sent only to Community members.
Create a gift
You can offer three different gift types to your Community members. You can choose to send Free products, Discount code (%), or Discount code ($). After a gift has been created, it's saved in your Gifts list, so you can send it again in the future.
Steps:
From your Shopify admin, click Settings > Apps and sales channels.
From the Apps and sales channels page, click Shopify Collabs.
Click Open app.
Click Programs.
Click Gifts.
Click Create new gift, and then select the gift type that you want to create from the drop-down list.
On the gift details page, enter the gift name, and complete the gift details, including selecting a product, or discount amount.
Click Create gift.
Send a gift
From your Shopify admin, click Settings > Apps and sales channels.
From the Apps and sales channels page, click Shopify Collabs.
Click Open app.
Click Programs.
Click the Gifts tab.
In the Gifts section, click Send this gift next to the gift you want to send.
In the new SEND GIFT window, click Select members.
Choose the Community member that you want to send a gift to, and then click Select.
Confirm all of the information, including shipping method, and billing address.
Click Send Gifts.
After your Community member claims their gift, an order is created in your Shopify admin to fulfill.