Collabs Community Guidelines for creators

To ensure that Collabs continues to be the best community of creators and brands, the creators you work with need to follow Community Guidelines. Learn more about the Collabs Community Guidelines.

Creators who don't follow the guidelines can be subject to action taken by you or by Collabs, depending on the status of their connection.

Analyzing your connections

If a creator you're in a partnership with violates the Community Guidelines, then you receive a notification about the violation. You can choose to continue working with them or pause the connection.

From the creator's profile, you can review the Risk Analysis section to learn more about the risk level assigned to the creator by Collabs. If the creator is high risk, then the reason for being a high-risk connection will also be displayed.

Note

The Connections page displays a warning next to a creator to indicate a high-risk connection so that you can identify them and take action.

View and edit demoted creators

If a creator using your Instant Offer has violated Collabs Community Guidelines, Shopify will automatically demote their commission to 0% and cancel any pending payouts. The creator will be automatically notified by email about the action.

You can view demoted creators from the Connections page. To continue working with a demoted creator, you can establish a partnership.

Steps:

1. From the Shopify Collabs admin, click Connections, and then filter your connections by the Demoted status.
2. Click the creator to view their profile.
3. Optional: To continue working with the demoted creator and establish a partnership, complete the following steps:
   1. In the Offer section of their profile, click Edit.
   2. Select the Affiliate tier that you want to apply to the creator.
   3. Click Reactivate connection to establish the partnership.