Launchpad guidelines and limitations

Review the following guidelines about creating Launchpad events, including limitations that are related to collections, scheduling, and B2B price lists.

Scheduling your event

  • You can't run or schedule overlapping events. For example, if you have an event scheduled that doesn't have an end date and you want to schedule a new event, then you need to edit the existing event to have an end date that is before the start date for the new event.
  • Events must be scheduled to begin at least five minutes after the previous one has ended.

Adding and editing products

  • When you add collections to a Launchpad event, verify that no collection contains more than 1000 products.
  • If you edit a product's price during an event, then the product returns to its pre-event price when the event ends. If you need to update the details of a product frequently, then schedule shorter events so that the details can be updated between events.

Managing discounts

  • All percentage discounts in an event apply to the regular prices of a product, not the compare-at prices. When a sales event starts, the sale prices that you specified for the event are displayed to customers. If you have compare-at prices for your products, then for the duration of the event these values change to the regular, pre-sale prices of the products. When the event ends, both the regular and compare-at prices change back to the values that they had before the event. If you don't want the compare-at prices to be displayed during an event, then remove them from your event theme.
  • If you create an event that applies a discount to a collection, then the prices of products in that collection are changed when the event starts and when the event ends. Adding a product to the collection during the event doesn't apply the discount. Removing a product from the collection during the event doesn't remove the discount, though the product still automatically returns to regular price when the event ends.
  • Wholesale prices can be affected by Launchpad events.
  • Customers can use discount codes during a Launchpad event. If a customer applies a discount code for a product that is on sale, then the discount code is applied to the sale price. For example, during a Launchpad event, a $1000 USD shirt is offered for $500 USD. During the event, a customer who has a 10% off discount code can purchase this shirt for $450 USD. You cannot use Launchpad to deactivate discount codes, but you can use one of the following options to prevent discount codes from being used during an event:
  • You can use a script to prevent a discount code from being applied at checkout.
  • You can manually deactivate discount codes for the duration of an event and then reactivate them after the event ends. This option is usually not recommended for stores on the Shopify Plus plans, particularly those that have a lot of discount codes.
  • If you set a discount for a gift card as part of your event, then the value of the gift card will also be reduced. Because a gift card is considered a form of currency, you can't sell a gift card for less than its value using Launchpad. For example, a $50 USD gift card discounted by 50% will have both a price and a value of $25 USD.
  • It's possible for the same product to be added multiple times to the same event for different prices. When this occurs, any pricing differences are resolved as follows:

    • If the product has a set price, then your customer is offered this price. No collection discounts are applied.
    • If there is no set price for the product, then the lowest discounted price is offered to your customer.

    For example, you add a snowman T-shirt (regular price $30 USD) and set the sale price to $20 USD. Then, you add a collection that also contains the same snowman T-shirt and set the discount to 50%. During the event, the T-shirt is offered to your customers at the set price of $20 USD.

    Later, you create a different event and add two collections that both contain the same snowman T-shirt (regular price $30 USD). The first collection is discounted by 25% and the second collection is discounted by 50%. During this event, the snowman T-shirt is offered to your customers at the 50% discounted price of $15 USD.

B2B price lists

  • Discounts that are created by a Launchpad event are applied to products that are included in B2B catalogs. If a B2B customer purchases an item that's discounted both by a Launchpad event and a B2B catalog, then both discounts are applied.
  • If a customer is logged in as a B2B customer and visits a product page in your store that's discounted both by a Launchpad event and a B2B catalog, then compare-at prices and sale tags aren't displayed on product or collection pages.

Activating your password page

  • If you activate a password page from the Launchpad app when you're creating an event, then it can override your store's settings.
    • If you already have a password page active for your store and you don't activate the page in Launchpad when you create your event, then the password page remains active during the time that your event is running. The password page isn't removed unless you remove it manually from within your Shopify admin at Online store > Preferences.
    • If you already have a password page active for your store and you do activate the page in Launchpad when you create your event, then your password page is removed when the event begins. It isn't restored when your event ends.
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