Create an email marketing campaign using Shopify Email

From your Shopify admin, you can create and send emails directly from Shopify Email. You can customize or build your own branded templates. You can also select which group of customers will receive your emails.

Draft emails save automatically while you edit, and won't be sent until you confirm that the email is ready. You can also schedule emails in advance to help yourself plan ahead for your store.

Refer to our guide about Shopify's best practices for email marketing for a full list of content suggestions, design tips, and strategies.

Set up an email marketing activity

Shopify Email lets you send emails to groups of customers that have subscribed to email marketing from your store. To send email campaigns to specific audiences, learn more about creating customer groups.

You need to add a subject for the email. When you add a subject, your email activity will be saved with that name. You can change this at any time.

Steps:

  1. In Shopify, go to Marketing.

  2. Click Create campaign.

  3. Click Shopify Email.

  4. Choose an email template.

  5. Click the To field to select from a list of your customer groups.

  6. Enter a subject for the email.

  7. Optional: Enter preview text to customize the text that appears after the subject in customer email inboxes. For example, More fresh finds for your summer wardrobe.

After you set up the email activity details, you can customize the email body content.

Changing your sender email address

The sender email address is the email address that appears in the From field in messages that customers receive from you. Some domains might require additional authentication, otherwise your sender email address might appear with via shopifyemail.com, or as store@shopifyemail.com.

Steps:

  1. Click Store details.

  2. In the Store contact information section, under Sender email, change your email address.

  3. Click Save.

Customizing your email messages

Depending on what kind of message you're sending to your customers, you can select from a variety of branded templates in Shopify Email. Some templates automatically include assets from your store, such as your logo, products, and colors.

The default content of Shopify Email templates is based on email marketing best practices, and includes placeholder text, images, and links in sections that are based on information from your store.

You can customize the body content for your email marketing activities by adding, editing, or removing sections. Changes are saved only to the specific email marketing activity that you're editing.

Add, edit or remove a section in the email content

  1. In Shopify, go to Marketing.

  2. Click Create campaign > Shopify Email.

  3. Select a template that you want to customize. You can make the following changes to the email body content:

    • To add a section, use your mouse to hover over the email content where you want the new section, and then click the + icon.
    • To remove a section from the email content, first click it to open editing options, and then click the trash can icon to remove the section.
    • Click the section that you want to edit to see the editing options. Editing options are determined by the section type.

Text

The attributes of a text section.
Editing options
  • edit text
  • change text font, color, weight, alignment or apply italics
  • add a link

Changes to the text style are applied to the whole email. For example, when you set Heading 1 to use Times New Roman font, then all text with Heading 1 applied to it appears in Times New Roman.

The text of Price can’t be changed. The price of a product has to be changed in the product itself.

Button

The attributes of a button section.
Editing options
  • change font, size, corner styles (square, curved, rounded), fill (solid or outline), text color, background color, and alignment
  • add a link

Image

The attributes of an image section.
Editing options
  • edit width, background color
  • add alt text
  • add a link

An image can be selected from your Shopify files, or a new image can be uploaded.

Requirements
  • file size: maximum of 20 megabytes
  • resolution: maximum of 20 megapixels
  • aspect ratio: between 100:1 and 1:100
  • file format: jpg or png
The attributes of a header section.
Editing options
  • customize with store logo or store name, or change the font, text size, text color, text alignment, or background color
  • can be hidden

Product

The attributes of a product section.
Editing options
  • customize the text, button, layout, background color, ratio and text alignment
  • can be a mutli-column layout to highlight products in different orientations
  • select new product image (won't change the image in your Product settings)
  • up to 9 products can be added

The price of a product can only be changed in the Products section where the template pulls the product detail from. It can't be changed in the Shopify Email editor.

Gift card

The attributes of a gift card section.
Editing options
  • customize with a new image, text, button, alignment, or background color
  • can be hidden

Gift cards need to be previously active for the store. They can’t be created or edited from the Shopify Email editor.

Discount

The attributes of a discount section.
Editing options
  • customize the text, font size, text color, and button

Discounts need to previously exist in the store. They can’t be created or edited from the Shopify Email editor.

Image with text

The attributes of an image with text section.
Editing options
  • customize the text, button, image style, position, spacing, alignment, and background color
  • ensure a link is added to any buttons
  • hide or unhide text and buttons, but images must always be selected

Multi-column

The attributes of a multi-column section.
Editing options
  • customize columns with image style, position, spacing, alignment, and background color
  • turn on or off different elements in each column (example: the first column can have the image and button hidden but text on, and the second column can have the image hidden, but text and button on)
  • hide or unhide images, but text must always be included
The attributes of a footer section.
Editing options
  • customize the font, text color, link color, background, and divider color
  • display store address, phone number, and social media icons

The footer section can't be removed.

The store address and phone number are customized in your store settings.

To add social media links to your email, you need to use the Brooklyn, Debut, Kagami, Minimal, Narrative, or Parallax theme.

Preview an email before sending

  1. From the email editor, click Send test to preview the email as your customers will see it. You can send a test email to the email address associated with your Shopify store.
  2. Click Review to see an overview of the email activity.
  3. When you're ready to send the email click Send, click Send again to confirm. If you want to make changes to the email, then click Edit Email Content.

Personalizing your email messages

You can add personalized text to your email campaigns, like your customer's first name, last name, email, city, state, province, and country. If you add personalized content to a certain section of your email message, then Shopify Email automatically uses customer information in that section, if it exists for the customer receiving the email. You can add personalized text to your subject line, preview line, and email body text. Personalization provides a more tailored experience for your email subscribers, and can improve open rates, conversions, and engagement.

You can have only two personalization values in your email's subject line and preview line. For example, in the subject line you can use First name and Last name, but not a third personalization value. You can have a maximum of ten personalization values in the email body text. You can also add default information that is used when specific customer information isn't available.

Steps:

  1. From your Shopify admin, go to Marketing.
  2. Click Create campaign > Shopify email.
  3. Select a template to customize.
  4. To personalize a subject line, preview line, header, or body text, click the pencil icon in the appropriate section.
  5. Select the value that you want to personalize from the options that are displayed. For example, select City if you want your email to include the customer's city.
  6. Optional: Enter a default value that is used if the customer's information is unavailable. If you don't enter a default value, then the space for personalized text is left blank.
  7. Click Save.

Customizing and creating new Shopify Email templates

All emails that you create using Shopify Email can be edited and customized. You can't save custom templates, but you can use a previous email that you sent as a starting point. Choose Previous emails when you create a new email activity and you will create a copy of a past email for you to use and edit as a separate draft.

Adding special characters to emails

You can add international characters to email subject lines and text. Shopify doesn't translate your email content, but you can manually translate content to send to international customer groups.

Email subject lines support emojis.

Translating email content

Emails are sent only in the language that you write them in and aren't automatically translated. You can create customer groups to target a specific audience of your customers based on language.

Send or schedule an email

It's a good idea to proofread your email content before you send the email. Shopify doesn't check for misspelled words or other errors. You can send a test email to yourself to see what the email looks like in an inbox.

Shopify Email lets you send five email campaigns per week, which resets every seven days at midnight UTC. You can email up to 40,000 subscribers per campaign. If you have more than 40,000 subscribers, then you can create customer groups to target specific subscribers with specific campaigns, or to split up your list into smaller groups.

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