Shopify Audiences reporting

You can use the information in the reports to track the impact of Shopify Audiences on your business. Use the information in the reports to help you to optimize the performance of your ad campaigns. The data in the reports is based on UTC time and is updated daily.

Note

If your Facebook account is disconnected from Shopify Audiences, then reports aren't updated. Reporting resumes when you reconnect your Facebook account.

Accessing Shopify Audiences reports

You can access reports for the following audiences:

• Higher intent, lower reach audience for Facebook
• Mid intent, mid reach audience for Facebook

Because the Lower intent, higher reach audiences are created by Facebook and Google, reports aren't available in the Shopify Audiences app. You can access reports for Lower intent, higher reach audiences in your Facebook Ads or Google Ads manager.

Steps

1. From your Shopify admin, click Settings > Apps and sales channels.

2. From the Apps and sales channels page, click Shopify Audiences.

3. Click Open app.

4. Click Overview.

5. Click the audience that you want to view the detailed report for.

6. Optional: Click the date picker to select a different date range.

7. Optional: To view the number of unrelated orders that are excluded from the audiences orders and sales metrics, hover over Orders and then click See more.

8. Optional: To view orders that overlap with other audiences, click Other audiences in the Resolved overlap section.

Note

The data that's displayed in the Resolved overlap section always uses the lifetime data for the audience. When you select a different date range, the data won't change.

Understanding Shopify Audiences reports

Audience reports can help you understand the impact of using Shopify Audiences on your business. When available, the following key metrics displayed measure the performance of your audiences:

• Orders
• Sales
• Average order value
• New customers
• Top products sold

Any order overlap is resolved when the order is placed. If an order is placed by a customer who is in more than one audience, then the order and sales amount are divided equally between each audience. For example, if a customer is in 4 audiences and places one order, then each audience will be attributed one quarter of the order and sales amount.

The metrics in the report are defined as the following.

Shopify Audiences report metric definitions

Metric	Definition
Orders	The estimated number of orders placed by customers that are in the selected audience. Orders are included if they are placed while an ad campaign is running, and up to 7 days after the campaign ends.
Sales	The estimated amount of sales from order made by customers that are in the selected audience. Sales are included if they are placed while an ad campaign is running, and up to 7 days after the campaign ends. The sales value is calculated using the following formula: Sales = gross sales (excluding gift card sales) - discounts - monetary returns + taxes + shipping charges
Average order value	The amount of sales divided by the number of orders placed by customers that are in the selected audience. Sales and orders are included if they are placed while an ad campaign is running, and up to 7 days after the campaign ends.
New customers	The estimated number of new customers to your store that are in the selected audience.
Top products sold	The products most purchased by customers that are in the selected audience.

Order attribution

A unique attribution model is used to provide performance reporting on your ad campaigns that use exported audiences. Audience performance is tracked by matching the customer email address from orders on your store to the email addresses of buyers in exported audiences that might have purchased your products after being served an ad. To avoid the typical limitations of ad tracking, such as cross-device tracking, reports don't use a view-through or click-through attribution model.

An order is attributed to an audience when a customer that's in the exported list places an order while ads using that audience list are running, and up to 7 days after the ad campaign ends.

If an order is placed by a customer who's in an exported audience, but the customer didn't likely place the order as a result of seeing your ad, then the order isn't attributed to an audience. These orders are referred to as unrelated orders and can be accessed in the Shopify Audiences reports. Unrelated orders are calculated through statistical sampling to provide an estimate on the number of orders that buyers in an audience would likely have placed without targeting that audience in an ad campaign.