Live View

If you use the online store channel, then you can use Live View for a real-time view of the activity on your store. Live View includes a world map (two-dimensional) and a globe (three-dimensional) to display where the activity on your store is coming from and some key metrics to let you know what's happening right now.

You can use Live View to monitor the activity on your online store and your sales from all channels. It's especially useful during high traffic periods, such as Black Friday and Cyber Monday, and when you want to observe the immediate results of your recent marketing activity, discounts, or other promotions.

Information in the Live View is displayed in your store’s local time.

Open Live View

The Live View page displays the Globe view by default when you open it for the first time. After this, the Live View page displays the last viewing mode that was used.

Steps:

Desktop

1. From your Shopify admin, go to Analytics > Live View.
2. Interact with the Live View by doing any of the following actions:
   • To reposition the map or globe, click and drag it.
   • To center the globe or map on a specific location, type the location name into the Search location searchbar.
   • To activate Streamer mode, click the eye icon.
   • To select the two-dimensional world map, click the Map icon.
   • To select the three-dimensional globe view, click the Globe icon.
   • To display only Live View on your monitor, click the Full screen icon ⤢.
   • To zoom in or out, use the + and - buttons.
3. Optional: To navigate to the report associated with a metric card, click the View report icon.

iPhone

1. From the Shopify app, tap the … button and then tap Analytics.
2. Tap Live View.
3. Interact with the Live View by doing any of the following actions:
   • To reposition the map or globe, tap and drag it.
   • To center the globe or map on a specific location, type the location name into the Search location searchbar.
   • To select the two-dimensional world map, tap the Map icon.
   • To select the three-dimensional globe view, tap the Globe icon.
   • To zoom in or out, pinch the screen closed or open.
4. Optional: To navigate to the report associated with a metric card, tap the View report icon.

Android

1. From the Shopify app, tap the ☰ button and then tap Analytics.
2. Tap Live View.
3. Interact with the Live View by doing any of the following actions:
   • To reposition the map or globe, tap and drag it.
   • To center the globe or map on a specific location, type the location name into the Search location searchbar.
   • To select the two-dimensional world map, tap the Map icon.
   • To select the three-dimensional globe view, tap the Globe icon.
   • To zoom in or out, pinch the screen closed or open.
4. 4. Optional: To navigate to the report associated with a metric card, tap the View report icon.

Stream Live View

If you need to share your Live View information in real time, then you can click Streamer mode. When Streamer mode is active, your Live View metrics are hidden. This enables you to display your customer activity on the map or globe, and maintain privacy. You can use any streaming or video sharing service to share your screen.

Note

Streamer mode isn't available on mobile devices.

Information displayed on Live View

On the 3D globe view and 2D map view, blue dots indicate recent visitor sessions, and purple dots indicate orders. You can interact with the globe to get more information about the visitors and orders, including:

• Toggling between map view and globe view
• Rotating the globe to observe traffic and orders from around the world
• Hovering over a dot to access more information about that visit or order
• Zooming into a geographic area by searching for a specific country, region, or city

Note

If you click or tap on the View report icon associated with a metric card in Live View, then it navigates to the legacy version of the report. You can't use the configuration panel or ShopifyQL query editor to customize these reports.

The following metrics are displayed on Live View:

Available metrics on Live View

Metric	Description
Visitors right now	Number of visitors who have been active on your online store in the past 5 minutes. To remain active, the visitor needs to view a page or click a button. This number might differ from data provided by Google Analytics. Google doesn't reveal how they determine a real-time visitor count.
Total sales	Total value of sales based on the orders on your online store and from other sales channels as of midnight. Total sales is equal to gross sales − discounts − returns + shipping + taxes.
Total sessions	Total number of sessions on your online store as of midnight in your store's local timezone.
Total orders	Total number of orders placed on your online store and from other sales channels as of midnight. An order occurs when a visitor completes the checkout process and purchases an item.
Top locations	The geographic regions where the most visitors to your online store are located as of midnight in your store's local timezone.
Customers	Customers that have placed an order from your online store.
Top products	The products that have generated the highest in total sales for your online store as of midnight in your store's local timezone.
Customer behavior	Number of sessions in your online store in the last 10 minutes that have added items to their cart, reached the checkout, or made purchases. Active carts: In the last 10 minutes, the number of sessions with one or more items to their shopping carts. This number is usually smaller than the number of visitors because some visitors view products without adding any items to their cart. Checking out: In the last 10 minutes, the number of sessions with one or more items to their shopping carts, proceeded to the checkout, and submitted their contact information, such as their name, address, and so on. This number is usually smaller than the "Active carts" number because some visitors add items to their cart but don't go to the checkout or don't submit their contact information. Purchased: In the last 10 minutes, the number of sessions with one or more items to their shopping carts, proceeded to the checkout, and then actually purchased the items. This number is usually smaller than the Checking out number because some visitors leave the checkout without purchasing anything.

The data in Live View might vary from the data gathered by analytics tools from other companies. For information on why the data can vary, review Analytics discrepancies.