Live View

If you use the online store channel, then Live View gives you a real-time view of the activity on your store. Live View includes a world map (two-dimensional) and a globe (three-dimensional) to show you where the activity on your store is coming from and some key metrics to let you know what's happening right now.

You can use Live View to monitor the activity on your online store and your sales from all channels. It's especially useful during high traffic periods, such as Black Friday and Cyber Monday, and when you want to see the immediate results of your recent marketing activity, discounts, or other promotions.

Information in the Live View is shown in your store’s local time.

Open Live View

Steps:

You can drag the map to reposition it, use the + and - buttons to zoom in or out, and click Full screen to show only Live View on your monitor.

Stream Live View

If you need to share your Live View information in real time, then you can click Streamer mode. While Streamer mode is active, your Live View metrics appear blurred. This enables you to show your customer activity on the map or globe view, while maintaining privacy. You can use any streaming or video sharing service to share your screen.

Information shown on Live View

On the both the map and the globe, green dots indicate recent visitor sessions, and blue dots indicate orders. You can interact with the globe to get more information about the visitors and orders shown, including:

  • Toggling between map view and globe view
  • Rotating the globe to see traffic and orders from around the world
  • Hovering over a dot to see more information about that visit or order
  • Zooming into a geographic area by selecting a specific country or region from the map selector below the globe

The following metrics are shown on Live View:

Available metrics on Live View
Metric What it shows
Visitors right now

Number of visitors who have been active on your online store in the past 5 minutes. To remain active, the visitor needs to view a page or click a button.

This number might differ from data provided by Google Analytics. Google doesn't reveal how they determine a real-time visitor count.

Total sales Total value of sales based on the orders on your online store and from other sales channels since midnight. Total sales is equal to gross sales − discounts − returns + shipping + taxes.
Total sessions Total number of sessions on your online store since midnight.
Total orders Total number of orders placed on your online store and from other sales channels since midnight. An order occurs when a visitor completes the checkout process and purchases an item.
Page views Number of pages of your online store that were viewed by visitors over the past 10 minutes. Each bar shows the number of page views for 1 minute of time. The last bar shows the page views occurring in the current minute.
Customer behavior

Number of sessions in your online store in the last 10 minutes that have added items to their cart, reached the checkout, or made purchases.

  • Active carts: In the last 10 minutes, the number of sessions with one or more items to their shopping carts. This number is usually smaller than the number of visitors because some visitors view products without adding any items to their cart.

  • Checking out: In the last 10 minutes, the number of sessions with one or more items to their shopping carts, proceeded to the checkout, and submitted their contact information, such as their name, address, and so on. This number is usually smaller than the "Active carts" number because some visitors add items to their cart but don't go to the checkout or don't submit their contact information.

  • Completed: In the last 10 minutes, the number of sessions with one or more items to their shopping carts, proceeded to the checkout, and then actually purchased the items. This number is usually smaller than the "Checking out" number because some visitors leave the checkout without purchasing anything.

The data in Live View might vary from the data gathered by analytics tools from other companies. For information on why the data can vary, see Analytics discrepancies.

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