Fraud reports

Fraud reports are compiled based on the data regarding orders that might be or are confirmed to be fraudulent. Fraud reports can't be customized.

Grow your business

Want to learn more about how to prevent fraud? Refer to Fraud prevention to review strategies and options available for your store.

Fraud report availability

All fraud reports are available on any Shopify subscription. However, some fraud reports will only display in the Reports list when the appropriate feature is activated.

Feature requirements for specific fraud reports.

Requirement	Available reports:
All shops	Acceptance rate High risk orders rate Orders canceled due to fraud
Shops using Shopify Payments	Overall chargeback rate Fraudulent chargeback rate Fraudulent chargeback value
Shops with Shopify Protect	Shopify Protect dispute total Shopify Protect order total

View your fraud reports

Desktop

1. From your Shopify admin, go to Analytics > Reports.
2. Click Categories.
3. Click Fraud to filter the reports to display only fraud reports.

iPhone

1. From the Shopify app, tap the … button, and then tap Analytics.
2. Tap Reports.
3. Click Categories.
4. Click Fraud to filter the reports to display only fraud reports.

Android

1. From the Shopify app, tap the … button, and then tap Analytics.
2. Tap Reports.
3. Click Categories.
4. Click Fraud to filter the reports to display only fraud reports.

List of fraud reports

The data presented in each of the fraud reports is defined below:

Note

Fraud reports can't be filtered or edited.

List of fraud reports and their content descriptions.

Report	Description
Acceptance rate	Displays the percentage of total orders that have not been flagged as high-risk.
Fraudulent chargeback rate	Displays the percentage of total payments that have received a chargeback where the reason was Fraudulent.
Fraudulent chargeback value	Displays the value of total orders that have received chargebacks where the reason was Fraudulent.
High risk orders rate	Displays the percentage of total orders that have been flagged as high-risk.
Orders canceled due to fraud	Displays the value of total orders that have been canceled due to fraud.
Overall chargeback rate	Displays the percentage of total payments that have received a chargeback of any kind.
Shopify Protect dispute total	Displays the value of total orders that have been covered by Shopify Protect.
Shopify Protect order total	Displays the value of total orders that have been protected by Shopify Protect.