Order reports

The Order reports provide insight into your order volume, fulfillment, shipping, delivery, and returns.

View your orders reports

  1. From your Shopify admin, go to Analytics > Reports.
  2. Click Categories.
  3. Click Orders to filter the reports to display only orders reports.
  4. Optional: Compare data from a selected date range to a previous date range.

Product orders and returns

The Product orders and returns report helps you understand which products are your best sellers, and which get returned the most often. The report displays total number of products that were ordered over the selected time period and how many of them were returned.

Report information available in the Product orders and returns report
TermDefinition
Product titleThe name of the products that were ordered during the selected time period.
Ordered quantityThe total number of items ordered during the selected time period.
Returned quantityThe total number of items returned during the selected time period.
Return rateThe percentage of items returned compared to the total number of items that were ordered during the selected time period.

Orders over time

The Orders over time report displays total number of orders that were received during the selected time period.

Report information available in the Orders over time report
TermDefinition
OrdersTotal number of orders that were received during the selected time period.
Average units orderedThe average number of individual product units per order during the selected time period.
Average order valueThe average dollar amount per order during the selected time period.
Returned itemsThe total number of individual product units returned during the selected time period.

Fulfillment, shipping, and delivery times

The Fulfillment, shipping, and delivery times report the time that it takes for orders to move through the entire fulfillment process, from order receipt until delivery to your customer. The chart in this report plots the number of orders that completed the selected stage against each hourly or daily completion period, and displays the median (or typical) amount of time orders took to complete the selected stage.

Report information available in the Fulfillment, shipping, and delivery times report
TermDefinition
Time to fulfillThe number of orders marked as fulfilled during the given timespan, for each hourly or daily completion period, calculated from when the order was received to when it was fulfilled. E.g. 20 orders took less than one hour to be fulfilled after they were received.
Time to shipThe number of orders marked as shipped during the given timespan, for each hourly or daily completion period, calculated from when the order was shipped to when it was delivered. E.g. 10 orders took between 1 and 2 hours to be delivered after they were shipped.
Time to deliverThe number of orders marked as delivered during the given timespan, for each hourly or daily completion period, calculated from when the order was received to when it was delivered. E.g. 15 orders took between 2 and 3 days to be delivered after they were received.

Fulfillment over time

The Fulfillment over time report displays the total number of orders that were either fulfilled, shipped, or delivered over the selected time period.

Report information available in the Fulfillment over time report
TermDefinition
Fulfilled ordersThe number of orders fulfilled during the selected time period.
Shipped ordersThe number of orders that were shipped during the selected time period.
Delivered ordersThe number of orders that were delivered during the selected time period.

Shipping labels over time

The Shipping labels over time report helps you understand your purchase trends and costs for Shopify Shipping labels. The report excludes return labels, canceled or voided labels, adjustments, and labels not purchased through Shopify Shipping. Costs are reported in your store currency.

It can take up to 24 hours for labels to display in the report. The Shipping labels over time report is available on the Basic Shopify plan or higher.

Report information available in the Shipping labels over time report
TermDefinition
LabelsThe number of labels purchased during the selected time period.
CostThe total cost of labels purchased during the selected time period.
Average cost per labelThe average cost of a label purchased during the selected time period.

Shipping labels

The Shipping labels report displays a breakdown of the Shopify Shipping labels you've purchased over a selected time period. The report excludes return labels, canceled or voided labels, adjustments, and labels not purchased through Shopify Shipping. Costs are reported in your store currency.

It can take up to 24 hours for labels to display in the report. The Shipping labels report is available on the Basic Shopify plan or higher.

Refer to the following table for columns that can be added to the report and used to filter the report.

Report information available in the Shipping labels report
TermDefinition
Order numberThe order number that the label was purchased for.
Origin countryThe country the package was shipped from.
Origin postal codeThe postal code the package was shipped from.
Destination countryThe country the package was shipped to.
Destination postal codeThe postal code the package was shipped to.
CarrierThe shipping carrier used to ship the package.
Shipping serviceThe shipping service used to ship the package.
Tracking numberThe tracking number provided for the package, when applicable.
Package nameThe name of the package selected to ship the order.
Package typeThe type of package selected to ship the order.
Package length, width, or heightThe numerical value of the length, width, or height of the package selected to ship the order.
Package dimensions unitsThe unit of measurement used in the dimensions of the package selected to ship the order.
Total weight valueThe numerical value of the total weight of the package and its contents.
Total weight unitsThe unit of measurement of the total weight.
Customer paidThe amount the customer paid for shipping.
CurrencyThe currency of your store.
Shopify SavingsThe value of the discount received on the shipping label.
CostThe cost of the shipping label purchased.

Items bought together

The Items bought together report displays the most common product combinations purchased together, so you can identify opportunities for bundles, upsells, and promotions. This report includes only processed orders, and replaces the Online store cart analysis, which focuses on items inside of a cart, prior to checkout.

You can change dimensions between Products bought together and Variants bought together, and apply filters such as Number of products bought together and Number of variants bought together to get more specific insights into your customers' buying habits.

In the Summary table, you can float your cursor over the product or variant images and titles to get a complete list of the combination of products in a row.

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