POS Go Requirements and Limitations

Requirements and limitations for the POS Go

Before you use the POS Go for Shopify POS review make sure you meet the geographical and payments-related requirements and limitations.

Requirements for the POS Go

To use the POS Go, you need to meet the following requirements:

  • Your store is in Australia, Canada, Ireland, the United Kingdom, the United States, Italy, New Zealand, Belgium, Denmark, Netherlands, Spain, Germany, or Finland.
  • You have Shopify Payments activated as your retail store's payment provider and have test mode turned off. This means you can't use a third-party gateway such as Authorize.net.
  • Your physical retail locations are based in the same country that your store is based in.
  • You have a WPA2 Wi-Fi network.

Limitations for the POS Go

Review the following limitations for the POS Go for Shopify POS:

  • Third-party payment gateways aren't supported. An example of a third-party gateway is Authorize.net.
  • Wi-Fi printer set up isn't supported. You need to set up your Wi-Fi printer using a different device and then you can connect it to your POS Go.
  • Unsecured Wi-Fi networks aren't supported.
  • Internet browsing and app downloading aren't supported.
  • SIM cards aren't supported.
  • POS Go's USB-C port is excluslively for charging. Other USB-based devices aren't supported.
  • Google TalkBack is currenlty unavailable.
  • POS GO's MAC address isn't exposed. If you want to connect to a private network, then you need to connect to a hotspot from another device.
  • POS Go doesn't recieve updates or sync with the store when the screen is locked. A user must log in to the POS Go using a PIN to recieve updates or to sync with the store.

Supported payment types for the POS Go

The POS Go built-in card reader supports tap, chip, and swipe payments for the following payment types:

  • Visa and Visa Debit
  • Mastercard and Mastercard Debit
  • American Express
  • Discover (US and Canada only)
  • Diner's Club (US and Canada only)
  • Interac (Canada only)
  • Apple Pay
  • Google Pay
  • Samsung Pay

Most national debit cards, such as Interac, Girocard, or EFTPOS cards that are co-branded with Visa, or Mastercard can process payments outside their home countries using Visa and Mastercard.

Where to buy the POS Go

Shopify's POS Go is available from the Shopify Hardware Store in the following locations:

Compatible hardware for the POS Go

The POS Go is compatible with secure pin Wi-Fi or wired LAN receipt printers. Bluetooth isn't supported. Review the list of supported receipt printers. Learn more about setting up a Wi-Fi receipt printer.

Can’t find the answers you’re looking for? We’re here to help.