Device View
Device View
Device View is a web dashboard in your Shopify admin to monitor POS Go devices (POS Terminal Readers) across locations.
Requirements
To use Device View, you need to meet the following requirements:
- Your store is based in a supported country.
- You have the Point of Sale sales channel installed.
- A POS Go Device is set up and logged in to Shopify POS.
Using Device View
From your Shopify admin, go to Point of Sale > Devices to access Device View.
Device List
The device list is the main dashboard of Device View, and contains all of the key information about all POS Go devices.
| Info | Description |
|---|---|
| Device name | Configurable device name. A user-friendly, modifiable handle. |
| Status | Communicates whether the device sent an update in the last 10 minutes. Status is set to Offline after the device misses two 5-minute update cycles. |
| Last check-in | Date of last received update. An exact date can be found on the device details page. |
| Location | Location in which the device operates, set on the device during setup process. |
| Wi-fi Network | SSID (Name) of the Wi-Fi network the device is connected to. |
Search and filter the device list
You can search for a specific device by entering a device name or serial number into the search field. In addition, you can filter the device list by status (for example, Online), by Location, or both.
The example below is filtering the device list to display only the devices that are both Online and located in a specific Location.
View device details
All devices have additional information available by selecting a specific device row in device list.
Device info
Detailed breakdown of information sent from the POS Go device.
| Info | Description |
|---|---|
| Logged in account | Email address used for login of POS App. |
| Current user | First and last name of staff who last used the device, determined by last submitted staff PIN. |
| Serial number | Device serial number. |
| Model number | Device model number. |
| Battery | Last known device battery level. |
| Power source | Indicates whether the source of power is Battery, or Wired with a charging device. |
| Wifi network | SSID (Name) of the Wi-Fi network the device is connected to. |
| Location | Location in which device operates, set on the device during setup process. |
| Printer | Physical Address and model of printer connected to POS Go device. |
Device version
Breakdown of app and firmware versions running on the POS Go device.
| Info | Description |
|---|---|
| Browser | App version and build. |
| Customer View | App version and build. |
| File Vault | App version and build. |
| Launcher | App version and build. |
| Settings | App version and build. |
| POS | App version and build. |
| ROM | Read only memory version. |
| Firmware | Firmware version. |
Remotely log out of POS Go
You can remotely log out lost, stolen, or unused POS Go devices.
Steps:
- From your Shopify admin, go to Point of Sale > Devices.
- Search and filter the device list for your POS Go, and then click on the device name.
- Click Log out from store.
- In the dialog box, click Log out.