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Swipe (30 pin) card reader

Shopify POS - 30 pin card reader

Compatible devices and payment providers

To use the Swipe (30 pin) card reader, you need to have Shopify Payments or a POS-supported payment provider enabled.

Your POS device needs an internet connection to use the Swipe (30 pin) card reader. Wherever you're selling, make sure that your device can connect to the internet during transactions using either wi-fi or your device's cellular data.

The following table shows which devices and payment providers are compatible with the Swipe (30 pin) card reader:

Devices and payment providers that are compatible with the Swipe (30 pin) card reader
Device Supported payment providers Do I need to be on the Shopify plan or higher?
  • iPad 2/3
  • iPhone 4/4S
Shopify Payments (United States and Canada) No
Authorize.net (United States and Canada) Yes
First Data Payeezy (United States) Yes

The Swipe (30 pin) card reader isn't compatible with Android devices. If you have an Android device, then you can use the Swipe (audio-jack) card reader or an external payment terminal.

Install the Swipe (30 pin) card reader

To install the Swipe (30 pin) card reader, attach the connector to your iPad or iPhone. You can use the plastic adaptors provided with the reader to make sure that it's secure.

The card reader has a pass-through micro-USB port, so you can keep your iPhone or iPad connected to a power supply. We supply a micro-USB cable with the card reader for this purpose.

How to swipe a card

Swipe the credit card across the card reader with the card's magnetic strip facing away from you:

Troubleshooting

If your card reader isn't working, then go through the following steps with a test order for a $1.00 quick sale item (you can refund the order later):

Steps:

  1. Check that you have an internet connection. Shopify POS needs to connect to the internet through wi-fi or your device's cellular data to process payments. If you can't connect to the internet, then you won't be able to process card payments.

  2. Are you using a compatible payment provider and currency? You can use the Swipe (30 pin) card reader only if:

    If one of those requirements isn't true for you, then you can still take credit card payments using an external payment terminal.

  3. Make sure that you're tapping Credit at the payments screen. The External terminal payment option is only for if you're using an external payment terminal instead of a Shopify-supported card reader.

  4. Check that the reader is correctly plugged into your POS device and that the device's case is not in the way.

  5. Make sure that you are swiping the card correctly, with the magnetic strip facing away from you.

  6. After tapping Credit on the payments screen, unplug the card reader, and then plug it into the POS device again. Check that you see a Card reader connected notification.

  7. Try entering the credit card information manually. If this works, then there is a problem with the card reader.

  8. If the manual entry doesn't work, then force quit the Shopify POS app, turn off the device, and unplug the card reader. Turn the device back on, open Shopify POS, plug in the card reader, and try another test order.

If your card reader is still not working, then you can consult the manufacturer's Installation and Operation Manual. You can also upgrade to a supported card reader.

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