Setting up the Chipper 2X BT card reader

Learn how to set up and connect your Chipper 2X BT card reader.

Power the Chipper 2X BT card reader on and off

To turn on the Chipper 2X BT card reader, press and release its power button. After the status light indicator turns on, wait until the status light turns blue. If you've already paired and connected the reader with your POS device, then the reader automatically reconnects to the device.

After 30 seconds of inactivity, the Chipper 2X BT card reader enters standby mode. The reader stays connected to Shopify POS during standby mode and automatically exits standby mode when you resume activity. The reader automatically turns off after 10 hours of inactivity. To turn the reader off manually, press and hold the power button until the status light goes out. You don't need to turn the reader off to conserve power.

Charge the Chipper 2X BT card reader

You can charge the Chipper 2X BT card reader by using the USB cable that's supplied with it. To charge the reader, plug the small end of the USB connector into the card reader, and then plug the large end into a phone charger or computer. Best practice is to use a 5V / 1A (5W) charger.

The Chipper 2X BT card reader takes 3-4 hours to charge fully. After the reader's fully charged, its battery should last for a week of selling.

When the Chipper 2X BT has a low battery charge, the status light turns red.

Pair and connect the Chipper 2X BT card reader to your POS device

To use the card reader with Shopify POS, you need to pair the reader with your device through Shopify POS settings. You can connect the Chipper 2X BT in the following ways:

• With Bluetooth to an iPad, iPhone, or Android device.
• With a micro-USB cable to an Android device.

If you connect your reader to Bluetooth, then the reader automatically connects to the device whenever both are turned on and in range.

If you connect your reader with a micro-USB cable, then you only need to manually set it up within Shopify POS one time. After you set it up the first time, then the reader connects to Shopify POS automatically when you connect the micro-USB cable.

Steps:

Bluetooth

1. To turn on the card reader, press and release the power button.
2. In Shopify POS, tap ☰ > Connectivity > Set up Hardware.
3. Tap Card reader.
4. On the Select Reader page, tap Chipper 2X BT.
5. On the Select your connection type page, tap Bluetooth.
6. Press and release the power button on the reader. The LED status light indicator flashes blue when the card reader is ready for pairing.
7. When the card reader displays beneath Available card readers, tap Connect beside the name of the card reader.

Micro-USB

If you use a POS Tablet Stand (USB-C), then depending on the tablet model, you might experience issues. To learn more about supported Android tablets, refer to Shopify POS Support on Android.

1. To turn on the card reader, press and release the power button.
2. In Shopify POS, tap ☰ > Connectivity > Set up Hardware.
3. Tap Card reader.
4. On the Select Reader page, tap Chipper 2X BT.
5. On the Select your connection type page, tap USB.
6. Connect the micro-USB cable to the port on the right side of the card reader. Connect the other end to the POS device.
7. If it's your first time connecting the reader, then you need to configure the reader with Shopify POS:
8. A pop-up window displays that says "Open Shopify POS to handle CHB#####". In this window, select Always open Shopify POS when CHB##### is connected, and then select OK.
9. A second pop-up window displays that says "Allow Shopify POS to handle CHB####". In this window, select Always open Shopify POS when CHB##### is connected, and then select OK.
10. Tap Connect > Done.

Switching between Bluetooth and USB connections

If you've manually set up Bluetooth and USB connections, then you can automatically switch the two connection types. When the card reader is plugged in with the micro-USB cable, the connection defaults to USB connection. When you unplug the card reader, the connection switches to Bluetooth.

When switching between connection types, your reader disconnects for a few seconds before it reconnects. You can view the connection status in your Shopify POS app by tapping ☰ > Connectivity.

Unpair the Chipper 2X BT card reader from your POS device

You can only use the Chipper 2X BT card reader with one device at a time. If you want to use the card reader with another device, then you need to first unpair the reader from its current device.

Steps:

1. From Shopify POS, tap ☰, and then tap Settings.
2. Tap Manage connected hardware.
3. Tap the name of your connected card reader.
4. Tap Forget card reader.

If your Chipper 2X BT card reader is connected using Bluetooth, then go to your device's Bluetooth settings and forget the reader from the list of previously connected devices.