Chipper 2X BT card reader

The Chipper 2X BT card reader is no longer sold by Shopify. If you own a Chipper 2X BT card reader and your store is based in the United States, then you can still get support for the product.

The Chipper 2X BT card reader is an EMV-compliant card reader that connects wirelessly using Bluetooth to your devices. You can use the Chipper 2X BT card reader to accept tap, chip, and swipe payments with the Shopify POS app.

The Chipper 2X BT card reader for Shopify POS

Chipper 2X BT card reader requirements

To use the Chipper 2X BT card reader, you need to meet the following requirements:

  • a store based in the United States
  • Shopify Payments activated as your retail store's payment provider and test mode is turned off
  • your physical retail locations are based in the United States
  • you're selling in USD
  • the Shopify POS app

The Shopify POS app works with devices which meet the following requirements:

Devices that work with the Shopify POS app
DeviceDescription
iPadGeneration 5 or higher running iPadOS 15 or higher
iPad Air Generation 2 or higher running iPadOS 15 or higher
iPad miniGeneration 4 or higher running iPadOS 15 or higher
iPad ProAll iPad Pro models running iPadOS 15 or higher
iPhoneiPhone 7 or higher running iOS 15 or higher
POS GoPOS Go running the latest Shopify-provided software updates
AndroidPhone or tablet running official Android version 10.0 or higher, with Google Play Services enabled

The Shopify POS app is available for only iOS and Android devices. It's not available for desktop computers.

iOS 14 permission requirements

If you update your device to iOS 14 or higher and use third-party Shopify apps, then you might need to activate Cross-Website tracking in your iOS settings. Cross-Website tracking lets third-party Shopify apps that you install in your Shopify admin stay connected in Shopify Inbox, Shopify Point of Sale, and the Shopify app.

To activate Cross-Website tracking, complete the following steps:

  1. Open the Settings app on your device.
  2. Tap Shopify, Shopify POS, or Shopify Inbox.
  3. Activate Allow Cross-Website Tracking.

Supported payment types for the Chipper 2X BT

In the United States, you can use the Chipper 2X BT card reader to accept payments from the following payment types:

  • Visa and Visa Debit
  • Mastercard and Mastercard Debit
  • American Express
  • Discover
  • Diner's Club
  • Apple Pay
  • Google Pay
  • Samsung Pay

Most national debit cards, such as Interac, Girocard, or eftpos cards that are co-branded with Visa or Mastercard can process payments outside their home countries using Visa and Mastercard.

Power the Chipper 2X BT card reader on and off

To turn on the Chipper 2X BT card reader, press and release its power button. After the status light indicator turns on, wait until the status light turns blue. If you've already paired and connected the reader with your POS device, then the reader automatically reconnects to the device.

After 30 seconds of inactivity, the Chipper 2X BT card reader will go into standby mode. The reader stays connected to Shopify POS during standby mode and automatically exits standby mode when you resume activity. The reader automatically turns off after 10 hours of inactivity. To turn the reader off manually, press and hold the power button until the status light goes out. You don't need to turn the reader off to conserve power.

Charge the Chipper 2X BT card reader

You can charge the Chipper 2X BT card reader by using the USB cable that's supplied with it. To charge the reader, plug the small end of the USB connector into the card reader, and then plug the large end into a phone charger or computer.

The Chipper 2X BT card reader takes 3-4 hours to charge fully. After the reader's fully charged, its battery should last for a week of selling.

When the Chipper 2X BT has a low battery charge, the status light turns red.

Pair and connect the Chipper 2X BT card reader to your POS device

To use the card reader with Shopify POS, you need to pair the reader with your device through Shopify POS. After the reader and device are paired, the reader automatically connects to the device whenever both are turned on and in range of each other.

Steps:

  1. To turn on the card reader, press and release the power button.
  2. In Shopify POS, tap > Settings > Set up hardware.
  3. Tap Card reader.
  4. On the Select Reader page, tap Chipper 2X BT.
  5. Press and release the power button on the reader. The LED status light indicator flashes blue when the card reader is ready for pairing.
  6. When the card reader displays beneath Available card readers, tap Connect beside the name of the card reader.

Unpair the Chipper 2X BT card reader from your POS device

You can only use the Chipper 2X BT card reader with one device at a time. If you want to use the card reader with another device, then you need to first unpair the reader from its current device.

Steps:

  1. From Shopify POS, tap , and then tap Settings.
  2. Tap Manage connected hardware.
  3. Tap the name of your connected card reader.
  4. Tap Forget card reader.

Accept a tap payment with the Chipper 2X BT card reader

You can use the Chipper 2X BT card reader to accept contactless tap payments.

For some card types, contactless payments might be limited to purchases under a specified amount. To make purchases for larger amounts, a customer can insert the card instead.

Steps:

  1. From the Shopify POS, tap Checkout. If the Chipper 2X BT card reader is connected and ready, then Shopify POS displays Tap, insert, or swipe card at the top of the screen.
  2. Tap the contactless payment card or device on the face of the card reader and hold it in place until the four blue status light indicators on the front of the reader light up. When Shopify POS displays a Payment approved message, the transaction is complete.

Accept a chip payment with the Chipper 2X BT card reader

You can use the Chipper 2X BT card reader to accept chip card payments.

Steps:

  1. From Shopify POS, tap Checkout. If the Chipper 2X BT card reader is connected, then Shopify POS displays Tap, insert, or swipe card at the top of the screen.
  2. Allow the customer to insert their card. The card should be inserted with the chip facing down towards the front of the reader.
  3. If an account selection is required, then the customer must select whether they're using their checking or savings account. The customer might also be prompted to select which language to complete the transaction in.
  4. When Shopify POS displays a Payment approved message, the transaction is complete and the customer can remove their card.

Accept a swipe payment with the Chipper 2X BT card reader

You can use the Chipper 2X BT card reader to accept swipe card payments.

Steps:

  1. From the Shopify POS, tap Checkout. If the Chipper 2X BT card reader is connected, then Shopify POS displays Tap, insert, or swipe at the top of the screen.
  2. Allow the customer to swipe their card. The card should be swiped with the magnetic stripe facing towards the front of the reader.
  3. When Shopify POS displays a Payment approved message, the transaction is complete.

Troubleshoot the Chipper 2X BT card reader

If your card reader isn't working, then investigate the problem using the following steps:

  1. Verify that you meet the requirements to use the Chipper 2X BT card reader.
  2. Verify that you have an internet connection. Shopify POS needs to connect to the internet through Wi-Fi or your device's cellular data to process payments. If you can't connect to the internet, then you need to use a different payment type during the time you're offline.
  3. Check your firewall settings
  4. Make sure that your device has Bluetooth activated and that Shopify POS has the necessary permissions to access the device's Bluetooth.
  5. Make sure that your device has location services turned on and that the Shopify POS app has the necessary permissions to access your device's location.
  6. To connect to the Chipper 2X BT card reader, Shopify Payments test mode needs to be turned off.
  7. If the reader requires a software update, and the reader doesn't have at least 50% of its battery charged, then the reader won't connect to Shopify POS. Connect the reader's charger and allow it to charge to at least 50% of its battery before reconnecting the reader to Shopify POS.
  8. In the Shopify POS hardware settings, make sure that the card reader is listed as a connected device. If the card reader isn't connected, then pair the card reader with your device.

If your card reader isn't working after you have completed these troubleshooting steps, then send a report to Shopify Support by tapping the symbol > Support > Report a bug. Support will contact you based on your report.

Troubleshoot a card reader update

If Shopify POS is updating the card reader and the update freezes, then follow these troubleshooting steps.

Steps:

  1. Make sure the reader is plugged into a power source and its battery is charged to at least 50% of its capacity.
  2. Make sure you are using the latest version of Shopify POS.
  3. Close and reopen the Shopify POS app on your device.
  4. From Shopify POS, unpair the card reader, and then pair the card reader to Shopify POS again.
  5. Restart the card reader update.

If your card reader isn't working after you have completed these troubleshooting steps, then send a report to Shopify Support by tapping the symbol > Support > Report a bug. Support will contact you based on your report.

Troubleshoot payment acceptance

If your card reader seems to be working, but isn't processing payments, then investigate the problem using the following steps:

  1. Make sure that you're inserting the card correctly.
  2. Make sure that the device has location services turned on and that the Shopify POS app has the necessary permissions to access the device's location.
  3. The Chipper 2X BT card reader can't process card transactions when Shopify Payments is in test mode. You must deactivate test mode to complete a transaction with a credit card. Learn more about processing test transactions with Shopify POS.
  4. Try a reset of the card reader. After locating the pinhole next to the charging port on the bottom of the reader, insert a thin pointed object such as the end of a paper clip into the hole. Press down for five seconds to reset the reader. Wait for the card reader's status light to indicate that the reader is connected before using it for another payment.

Further troubleshooting tips before sending a report to Shopify Support

  • Never blow into the chip slot, as the saliva particles can corrode the chip contacts.
  • Don't use an adhesive like a sticky note or tape, as this can leave residue that can collect debris.
  • Use a can of compressed air to dislodge any debris inside the chip slot.
  • Use isopropyl alcohol and thin cotton swabs to gently clean the contacts in the chip slot.

If your card reader isn't working after you have completed these troubleshooting steps, then send a report to Shopify Support by tapping the symbol > Support > Report a bug. Support will contact you based on your report.

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