Swipe (Lightning) card reader

Available only from Shopify

The Swipe (Lightning) card reader's robust design makes it reliable for large volumes of card swipes.

The Swipe (Lightning) card reader for Shopify POS

Who is this card reader for?

The Swipe (Lightning) card reader is a lightweight but robust card reader available in Canada. It plugs straight into your iPad or iPhone and has no wires, so it's ideal for merchants who are often mobile. Its design is more sturdy than the Swipe (audio-jack) card reader, which makes this card reader a good choice for merchants who regularly take credit card payments.

Compatible devices and payment providers

The following table shows which devices and payment providers are compatible with the Swipe (Lightning) card reader:

Device Supported payment providers Do I need to be on the Shopify plan or higher?
  • iPad 4/Air/Air 2
  • iPhone 5/5S/6/6 Plus/7/7 Plus/8/8 Plus/X
Shopify Payments (United States and Canada) No
Authorize.net (United States and Canada) Yes
First Data Payeezy (United States) Yes

Where to buy the Swipe (Lightning) card reader

The Swipe (Lightning) card reader is available from the Shopify Hardware Store in Canada.

Install the Swipe (Lightning) card reader

To install the card reader, attach the lightning connector to your iPad or iPhone. You can use the plastic adaptors provided with the reader to make sure that it's secure.

To charge your iPhone or iPad while using the card reader, connect the supplied micro-USB cable to the card reader's pass-through micro-USB port.

How to swipe a card

Swipe the credit card across the card reader with the card's magnetic strip facing away from you:

A card being swiped from left to right with its magnetic strip facing away and the chip facing forward

Troubleshooting

If your card reader isn't working, go through the following steps with a test order for a $1.00 quick sale item (you can refund the order later).

Steps:

  1. Check that you have an internet connection. Shopify POS needs to connect to the internet through wi-fi or your device's cellular data to process payments. If you can't connect to the internet, then you won't be able to process card payments.

  2. Are you using a compatible payment provider and currency? You can use the Swipe (Lightning) card reader only if:

    If one of those requirements isn't true for you, then you need to take the credit card payments using an external payment terminal.

  3. Make sure that you're tapping Credit at the payments screen. The External terminal payment option is only for if you're using an external payment terminal instead of a Shopify-supported card reader.

  4. Check that the reader is correctly plugged into your POS device and that the device's case is not in the way.

  5. Make sure that you're swiping the card correctly, with the magnetic strip facing away from you.

  6. After tapping Credit on the payments screen, unplug the card reader, and then plug it into the POS device again. Check that you see a Card reader connected notification.

  7. Try entering the credit card information manually. If this works, then there is a problem with the card reader.

  8. If the manual entry doesn't work, then force quit the Shopify POS app, turn off the device, and unplug the card reader. Turn the device back on, open Shopify POS, plug in the card reader, and try another test order.

If your card reader is still not working, then contact Shopify Support. You can also consult the manufacturer's Installation and Operation Manual if you have problems with your card reader.

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