Swipe (Lightning) card reader
The Swipe (Lightning) card reader's robust design makes it reliable for large volumes of card swipes. The Swipe (Lightning) card reader is available only if you are in Canada. If you want to use a card reader with Shopify POS and are not in Canada, then you need to accept payments with a supported external card reader.
Who is this card reader for?
The Swipe (Lightning) card reader is a lightweight but robust card reader available in Canada. It plugs straight into your iPad or iPhone and has no wires, so it's ideal for merchants who are often mobile. Its design is more sturdy than the Swipe (audio-jack) card reader, which makes this card reader a good choice for merchants who regularly take credit card payments.
Compatible devices and payment providers
The following table shows which devices and payment providers are compatible with the Swipe (Lightning) card reader:
|Device||Supported payment providers|
||Shopify Payments (United States and Canada)|
Where to buy the Swipe (Lightning) card reader
The Swipe (Lightning) card reader is available from the Shopify Hardware Store in Canada.
Install the Swipe (Lightning) card reader
To install the card reader, attach the lightning connector to your iPad or iPhone. You can use the plastic adaptors provided with the reader to make sure that it's secure.
To charge your iPhone or iPad while using the card reader, connect the supplied micro-USB cable to the card reader's pass-through micro-USB port.
How to swipe a card
Swipe the credit card across the card reader with the card's magnetic strip facing away from you:
Check that you have an internet connection. Shopify POS needs to connect to the internet through Wi-Fi or your device's cellular data to process payments. If you can't connect to the internet, then you can't process card payments.
Are you using a compatible payment provider and currency? You can use the Swipe (Lightning) card reader only if:
- your store is based in the United States or Canada
- you're using a compatible payment provider
- your store's currency in USD or CAD.
If one of those requirements isn't true for you, then you need to take the credit card payments using an supported card reader.
Make sure that you're tapping Credit at the payments screen. The External terminal payment option is only for if you're using an external payment terminal instead of a Shopify-supported card reader.
Check that the reader is correctly plugged into your POS device and that the device's case is not in the way.
Make sure that you're swiping the card correctly, with the magnetic strip facing away from you.
After tapping Credit on the payments screen, unplug the card reader, and then plug it into the POS device again. Check that you see a Card reader connected notification.
Try entering the credit card information manually. If this works, then there is a problem with the card reader.
If the manual entry doesn't work, then force quit the Shopify POS app, turn off the device, and unplug the card reader. Turn the device back on, open Shopify POS, plug in the card reader, and try another test order.