Requirements for using the WisePad 3 card reader

To use the WisePad 3 card reader make sure you live in a supported country and meet the requirements.

Supported countries for WisePad 3

The WisePad 3 card reader is available for purchase and use in the following supported countries:

• Australia
• Belgium
• Canada
• Denmark
• Finland
• France
• Germany
• Ireland
• Italy
• Netherlands
• New Zealand
• Singapore
• Spain
• United Kingdom

Note

If your store isn't based in one of the supported countries, then you'll need to consider alternative card readers compatible with Shopify POS.

Requirements for using the WisePad 3 card reader

To use the WisePad 3 card reader, you must meet the following requirements:

• You need to use the Shopify POS app.
• Your payment provider is Shopify Payments, and test mode is turned off.
• Your store and physical retail locations need to be based in a supported country for Shopify POS where the WisePad 3 is available to purchase.
• Your store and physical retail locations need to be based in the same country.
• Your store's currency needs to match the local currency of your physical store's location.
• Your store's currency must match your Shopify Payments payout bank account currency.

Note

To process a POS transaction in person using Shopify Payments and a Shopify card reader, the country and currency information must match that of your physical store's location. Refer to Country and currency compliance for selling in person.

Compatibility requirements for mobile devices with WisePad 3

You must use a compatible iPad or iPhone that is running iOS 15 or higher, or an Android device running version 10 or higher. Either type of device must support Bluetooth 4.2 or higher.

Shopify POS app iOS and Android device compatibility requirements

The Shopify POS app is available for only iOS and Android devices. It's not available for laptop or desktop computers, or Amazon Fire tablets.

The Shopify POS app works with devices that meet the following requirements:

List of iPhones, iPads, Android devices, and POS Go, plus the required generations and operating systems, that work with the Shopify POS app.

Device	Description
iPad	Generation 5 or higher running iPadOS 15 or higher
iPad Air	Generation 2 or higher running iPadOS 15 or higher
iPad mini	Generation 4 or higher running iPadOS 15 or higher
iPad Pro	All iPad Pro models running iPadOS 15 or higher
iPhone	iPhone 7 or higher running iOS 15 or higher
POS Go	POS Go running the latest Shopify-provided software updates
Android	Phone or tablet running official Android version 10.0 or higher, with Google Play Services and Google Mobile Services enabled

The Shopify POS app no longer supports iOS 14 or lower. With older versions of iOS, you can continue to use the app but you can no longer update it. To take advantage of bug fixes and new features, you need to update your device to iOS 15 or higher. If that isn't possible, then switch to using Shopify POS on another device that is running iOS 15 or higher.

Note

Some Shopify POS features, such as Tap to Pay, might require newer devices or newer operating system versions. Keeping all operating systems up-to-date is strongly encouraged to ensure the best security for your data.

The Shopify POS app doesn't support beta operating systems. For security, Shopify POS isn't supported on operating systems modified through "jailbreaking", "rooting", or other similar techniques, and requires a locked and unchanged bootloader.

You should only obtain the Shopify POS app from the Apple App Store or Google Play Store directly.

iOS 15 permission requirements

If you update your device to iOS 15 or higher and use third-party Shopify apps, then you might need to activate Cross-Website tracking in your iOS settings. Cross-Website tracking lets third-party Shopify apps that you install in your Shopify admin stay connected in Shopify Inbox, Shopify Point of Sale, and the Shopify app.

To activate Cross-Website tracking, complete the following steps:

1. Open the Settings app on your device.
2. Tap Shopify, Shopify POS, or Shopify Inbox.
3. Activate Allow Cross-Website Tracking.

Purchasing the WisePad 3 card reader

The WisePad 3 card reader is available from the Shopify Hardware Store in supported countries.