Customer View app

The Customer View app lets you use an Android device as a customer-facing display for Shopify POS. During checkout, the customer view displays the following information about the customer's cart:

  • name, quantity, and price of line items
  • customer name and email (optional)
  • discounts
  • taxes
  • order total and subtotal
  • order receipt

The Android device running the Customer View app is paired with your Shopify POS device through your wifi network. Make sure that both devices are connected to the same wifi network and wifi band (2.4GHz or 5GHz).

Device requirements

Your Android device must meet the following requirements:

  • Android version 5.0 or higher
  • 7 to 8 inch tablet

Pair Shopify POS and Customer View

You need to pair the Shopify POS device with the Customer View device every time that you restart one of the devices.

Steps:

  1. In Shopify POS, tap Store > Hardware.

  2. Tap Connect Customer View to display the pairing QR code.

  3. In the Customer View, tap Pair with POS.

  4. Scan the QR code on the Shopify POS device. Connected is displayed on both apps when the pairing is complete.

  5. In the Customer View, tap Pin app if you want to prevent customers from closing the Customer View app. Hold the back and overview buttons on your Android device to unpin the Customer View app.

Disconnect the Customer View from Shopify POS

You can disconnect the Customer View from Shopify POS at any time.

Steps:

  1. In Shopify POS, tap Store > Hardware.

  2. Tap Customer View.

  3. Tap Disconnect device.

Using the Customer View

When the Customer View app is paired with Shopify POS, it will display checkout information for any order processed using the paired Shopify POS device.

Shopify POS - Customer View app

Troubleshooting

If you're experiencing connectivity problems between Shopify POS and the Customer View app, then try following these steps.

Steps:

  1. Close Shopify POS and the Customer View app.

  2. Open Shopify POS and go to Store > Hardware.

  3. If the Customer View app is still showing as connected, then tap - beside Customer View to disconnect it.

  4. Open the Customer view app and pair it with Shopify POS.

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