Getting Started

If you're using Shopify POS, then start by choosing the hardware that you need to accept payments using cash, cards, or both. Next, choose specialized retail hardware to suit your business needs, like barcode scanners, receipt printers, and cash registers.

You can also use shipping hardware, such as label printers and scales, to speed up your fulfillment process.

Device requirements for Shopify POS hardware

The Shopify POS app works with devices which meet the following requirements:

Devices that work with the Shopify POS app
iPadGeneration 5 or higher running iPadOS 15 or higher
iPad Air Generation 2 or higher running iPadOS 15 or higher
iPad miniGeneration 4 or higher running iPadOS 15 or higher
iPad ProAll iPad Pro models running iPadOS 15 or higher
iPhoneiPhone 7 or higher running iOS 15 or higher
POS GoPOS Go running the latest Shopify-provided software updates
AndroidPhone or tablet running official Android version 10.0 or higher, with Google Play Services enabled

The Shopify POS app is available for only iOS and Android devices. It's not available for desktop computers.

iOS 14 permission requirements

If you update your device to iOS 14 or higher and use third-party Shopify apps, then you might need to activate Cross-Website tracking in your iOS settings. Cross-Website tracking lets third-party Shopify apps that you install in your Shopify admin stay connected in Shopify Inbox, Shopify Point of Sale, and the Shopify app.

To activate Cross-Website tracking, complete the following steps:

  1. Open the Settings app on your device.
  2. Tap Shopify, Shopify POS, or Shopify Inbox.
  3. Activate Allow Cross-Website Tracking.

Choose your Shopify POS hardware

Depending on your business, the kind of retail hardware you need might be a bit different:

Recommendations for Shopify POS hardware based on your business
If you run...Then you might need...
A pop-up shop, events, casual part-time sales A supported device + card reader
A permanent retail location A supported device + card reader + receipt printer
Multiple stores or a warehouse A supported device + card reader + receipt printer + barcode scanner + cash drawer

You can choose a variety of components for your Shopify POS system, depending on the payment methods you accept, and your business needs.

Any of the options listed allow for more than one "register" at a single location. There is no limit to the number of POS stations you can have at a given location.

Where to buy hardware

If you're located in the United States and have Shopify Payments activated, then you can choose hardware from Point of Sale channel > Hardware store in your Shopify admin and then checkout using the Shopify Hardware store based on your location.

You can purchase hardware from the Shopify Hardware Stores:

Supported hardware

The availability for supported hardware from the Shopify hardware store varies by country.

If you are not located in a country with a Shopify hardware store, then refer to the supported hardware page or any of the individual hardware pages for supported model numbers and purchase hardware from a verified third-party retailer of your choice.

30-day return policy

All hardware bought from Shopify, except card readers, comes with a 30-day return policy. If you want to return hardware to Shopify, then the return must be submitted before 30 days have passed as of the hardware delivery date.

If your order has passed the 30-day policy, then contact the manufacturer to inquire about the warranty.

After you return hardware to Shopify, it might take up to 10 business days for a refund to be processed.

Audio Jack readers, Chip & Swipe readers, physical gift cards, and gift card sleeves aren't eligible for returns or refunds.

Refer to the return policy in your country, and be sure to complete the correct return form for your country when returning an item:

CountryReturn PolicyReturn Portal
United States 30-day return policy Return Portal
Canada30-day return policyReturn Portal
United Kingdom30-day return policyReturn Portal
Ireland30-day return policyReturn Portal
European Union (EU)30-day return policyReturn Portal
Australia30-day return policyReturn Portal
New Zealand30-day return policyReturn Portal
Singapore30-day return policyReturn Portal

View the devices on your Shopify POS network

You can access a list of hardware connected to your network on the Hardware screen by tapping , and then tapping Manage connected hardware.

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