Setting up POS Go

Use this guide to learn how to charge, set up, and adjust the accessibility settings of your POS Go.

Charge the POS Go

You can charge the POS Go using the included USB-C cable. To charge the reader, plug the small end of the USB connector into the POS Go, and then plug the large end into a phone charger or computer.

The POS Go takes 2-3 hours to charge fully using a wall adapter. After the POS Go is fully charged, its battery should last for a whole day of selling.

The POS Go's LED power indicator light has the following statuses:

Battery level status lights on the POS Go
LED GreenFull charge
LED Blue (pulsing)Charging
LED off21% - 99% charged
LED Yellow10% - 20% charged
LED Red1% - 9% charged

Power the POS Go on and off

To turn on the POS Go, press and release the power button. The status light turns on.

To turn off the POS Go, press and hold the power button. When prompted, tap on Power off.

Set up the POS Go

  1. Charge the POS Go and then turn it on.
  2. Select the country where you're using the POS Go.
  3. Select the Wifi network. Enter the password, tap Join, and then tap Connect. The POS Go automatically checks for updates and applies them.
  4. Log in to Shopify POS.

Locate the device name

You can change the device name by going to More > Settings > Device Settings > Device name.

When using POS Go in its dock, the device name is displayed during the pairing process and on connectivity status screens. Changing the device name has no impact on mobile selling.

Wi-Fi settings

You can change the Wi-Fi settings by going to More > Settings > Network & Internet.

The network that the POS Go is connected to displays with a green checkmark. Networks that are in range also display. To connect to an unlisted network, tap Other.... The POS Go requires WPA2 security to connect to a network.

Tap Run health check to test the network connection

Tap i next to a network to complete the following tasks:

  • access network information
  • forget a network
  • edit details about the connection, such as the IP address, subnet mask, and DNS

Adjust your POS Go display settings

You can customize your POS Go's screen brightness, lock settings, and choose between dark or light mode. You can also adjust the sounds for POS Go functions.

In your Shopify POS app navigate to, Tap More > Settings and edit any of the following Display settings:

  • Dark/light mode: you can chose light or dark for your POS Go display.
  • Screen lock: you can set the amount of time before the POS Go screen locks after being unused.
  • Brightness: you can adjust the screen brightness on the POS Go by moving the slider left or right.
  • Sound: POS Go plays sounds during common operations such as scanning barcodes or using a tap payment method. You can adjust the volume of these sounds by moving the slider left or right. To turn off the sound, set the slider to zero.

On the Sound screen, you can also toggle Vibrate on Silent and Haptic feedback on or off. When toggled on, Vibrate on Silent allows the device to vibrate when the device is on silent mode and Haptic feedback ensures haptic feedback happens for tap, keyboard, and other actions.

Adjust the accessibility functions

POS Go has accessibility functions available for your staff members and customers.

Steps:

  1. From your iPad or Android tablet, in the POS app, Tap > More.
  2. Tap Settings > Device settings and then turn on any of the following Accessibility functions:
    • To activate the screen reader, tap Screen reader > Activate screen reader when headphones are plugged in.
    • To activate screen magnification, tap Screen magnification.
    • To activate color correction, tap Color correction > Invert colors, Color filter, or both options.

Screen reader

Tap Screen reader and turn on Activate screen reader when headphones are plugged in to activate the screen reader.

You can make an L gesture on the touch screen to change the screen reader settings, such as the volume, speed of speech, and activate screen privacy, which removes screen visuals at the same time as allowing normal navigation.

When headphones are plugged into the POS Go, the device speaks screen contents into the headphones. Additionally, when headphones are plugged in, tapping a button one time highlights the button and announces its label, and tapping a button twice selects it.

When headphones are plugged in, the screen reader functions will be activated for all users, so you'll also need to tap buttons twice to select them. For example, when a customer is checking out with PIN and headphones are plugged in, the customer needs to tap buttons twice to enter their PIN and you'll need to tap buttons twice to process the sale.

To deactivate the screen reader functions, you can unplug the headphones.

Screen magnification

When you activate Screen magnification for the POS Go, you can do the following to adjust the magnification of the screen:

  • tap the screen three times to magnify, and then tapping the screen three times again returns the display to the normal view
  • drag two fingers to scroll
  • pinch two fingers to adjust the magnification

You can't magnify the virtual keyboard with this function.

Color correction

You can adjust how colors are displayed on the POS Go by activating one or both of the following options:

  • Invert colors: Choose this option to have the screen display with inverted colors from the normal display.
  • Color filter: Choose this option to adjust the display so it doesn't display certain colors.

Automatic updates for the POS Go

To meet PCI requirements, POS Go automatically reboots every 24 hours. Currently, that is set as a default of 2 am, your local time.

When the device is rebooting either automatically or manually, you must enter a staff PIN to unlock the device before it checks for any software updates. If any updates are available, then the device will automatically download and install them. Some updates can be deferred, but to ensure you have the latest version, you should accept all software updates, so you're on the latest version.

If your battery is too low or the device can't connect to your Wi-Fi network, then POS Go displays a warning screen. Follow the instructions on these screens and the update will continue.

You can verify your OS version on the POS Go. From your POS Go, tap More > Settings > Device settings > System > About > OS Version.

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