Troubleshooting the FP-81 II RT receipt printer

Use this guide to troubleshoot common issues with the Epson FP-81 II RT receipt printer. Make sure to complete Step 1: General troubleshooting for the FP-81 II RT receipt printer before you select the specific issue you're experiencing.

If the troubleshooting steps don't resolve the issue, then you can contact Shopify Support.

Note

If you're setting up the printer for the first time, then you need to have it installed and configured by an authorized Epson technician. Contact Epson Support to have your printer set up.

Step 1: General troubleshooting for the Epson FP-81 II RT receipt printer

Complete the following general troubleshooting steps for the Epson FP-81 II RT receipt printer:

• Make sure the Shopify POS app is up to date.

• Make sure that your device is up to date:

  • To update your iOS device, go to your device's settings, and then tap General > Software Update. If there's an update available, then you can tap Update now.
  • To update your Android device, go to your device's settings, and then tap Software update. If there's an update available, then follow the on-screen instructions to install it.

• If you're using an iOS device, then navigate to the device's settings, and then make sure the Allow cross website tracking permission is turned on.

Note

If you're in Italy and you've used the Epson FP-81 II RT receipt printer with another POS system, then before switching to Shopify POS, you'll need to have an authorized Epson technician reset the printer. Your Cover Plus warranty covers this process.

Step 2: Select the Epson FP-81 II RT receipt printer issue

Select the issue that your Epson FP-81 II RT receipt printer is experiencing and follow the troubleshooting steps.

Troubleshooting connection issues

The Epson FP-81 II RT receipt printer can only connect to one device at a time. Make sure you unpair the printer from the first device, before you pair it to a new device.

Troubleshooting the ERROR indicator blinking yellow

If the ERROR indicator light blinks yellow, then there's no paper present in the printer. Open the printer, replace the paper, and close the lid.

Make sure you insert the receipt paper correctly:

Troubleshooting paper jams

If you feed the paper into the receipt printer at an angle, then a paper jam is likely to happen. If this happens, then turn off the printer, open it up, and feed the paper in again.

Make sure you insert the receipt paper correctly:

If you're trying to make your receipt narrower than the specified 3 inch width, then make sure that you use the divider provided. Don't fold the paper when you feed it into the printer.

Contact Shopify Support

If your receipt printer still isn't working after following the general troubleshooting and the specific issue troubleshooting, then you can Contact Epson Support.