Epson FP-81 II RT receipt printer

Requirements

To use this hardware with your Shopify store, you need to meet the following requirements:

  • the Shopify POS app
  • a compatible iPad that is running iOS 15 or higher, an iPhone that is running iOS 15 or higher, or a compatible Android device that is running version 10 or higher

  • a Shopify store based in Italy

The Shopify POS app works with devices which meet the following requirements:

Devices that work with the Shopify POS app
DeviceDescription
iPadGeneration 5 or higher running iPadOS 15 or higher
iPad Air Generation 2 or higher running iPadOS 15 or higher
iPad miniGeneration 4 or higher running iPadOS 15 or higher
iPad ProAll iPad Pro models running iPadOS 15 or higher
iPhoneiPhone 7 or higher running iOS 15 or higher
POS GoPOS Go running the latest Shopify-provided software updates
AndroidPhone or tablet running official Android version 10.0 or higher, with Google Play Services enabled

The Shopify POS app is available for only iOS and Android devices. It's not available for desktop computers.

iOS 14 permission requirements

If you update your device to iOS 14 or higher and use third-party Shopify apps, then you might need to activate Cross-Website tracking in your iOS settings. Cross-Website tracking lets third-party Shopify apps that you install in your Shopify admin stay connected in Shopify Inbox, Shopify Point of Sale, and the Shopify app.

To activate Cross-Website tracking, complete the following steps:

  1. Open the Settings app on your device.
  2. Tap Shopify, Shopify POS, or Shopify Inbox.
  3. Activate Allow Cross-Website Tracking.

Where to buy the Epson FP-81 II RT receipt printer

The Epson FP-81 II RT receipt printer is available from the Shopify Hardware Store for merchants in Italy.

For thermal roll paper specifications and an explanation of how to load the receipt printer, refer to the guide in the manufacturer's hardware manual.

Plug in your Epson FP-81 II RT receipt printer

Before you can use the FP-81 II RT receipt printer, you need to connect your printer to the power supply.

Steps:

  1. Plug one end of the power cable into the back of your receipt printer.
  2. Plug the other end of the cable into a power outlet and turn on the printer.

If the paper is loaded, then a diagnostic report prints.

Connect the Epson FP-81 II RT receipt printer with your POS device

The Epson FP-81 II RT receipt printer connects to your network using an Ethernet cable. To use this printer, you must have a network set up in your location and a router that you can connect to your printer to using an Ethernet cable.

Steps:

  1. Connect your printer to the power supply and turn the receipt printer on using the power switch.
  2. Insert a roll of thermal printing paper into the printer.
  3. Connect the receipt printer to the Ethernet port on your router and verify that your Network and SSL connection are activated in your printer settings. This makes the printer discoverable in the Shopify POS app.
  4. In the Shopify POS app, tap More > Settings > Set up hardware.
  5. Tap Receipt printer.
  6. The Shopify POS app scans for available printers. If a printer is found and isn't password protected, then it connects automatically. If a printer is found and is password protected, then you can enter the password to connect. If no printer is found, then you can enter the DHCP address to connect.
  7. Confirm that your printer is connected under Receipt Printers.

After connecting your printer, don't forget to:

Turn on your SSL connection

  1. Connect your keypad and display to the printer.
  2. On the numeric keypad, enter 3333 and then press Chiave. The custom screen will display S - SCELTA FUNZIONE.
  3. Enter 34, and then press Contante until WEB SERVER: SSL displays.
  4. Change X to 1 and then press Contante.
  5. Press Chiave to exit the menu, and then restart the printer.

Find your IP address (DHCP address)

  1. Connect your keypad and display to the printer.
  2. On the numeric keypad, enter 3333 and then press Chiave. The custom screen will display S - SCELTA FUNZIONE.
  3. Enter 19, and then press with Contante to enter the LAN configuration.
  4. Enter 1 to activate DHCP, and then press Contante. The DHCP address displays.
  5. Press the , button and then Chiave to exit the menu.
  6. Optional: If you want to print network connection information, then press Sub Totale.

Fiscal closing

When you connect the Epson FP-81 II RT receipt printer to your POS app, you can send all recorded transactions to your local tax authority for all devices connected to the same printer.

You can manually send fiscal closing data by tapping Send fiscal closing, or you can activate a setting to automatically send fiscal closing data daily at the end of each day.

Steps

  1. From the Shopify POS, tap .
  2. Tap Connectivity > RT.
  3. Tap Send fiscal closing to make changes.
  4. Toggle the Automatically send fiscal closing daily at 23:59 on or off.

Managing paper feed

How to fix common errors with the receipt paper.

ERROR indicator is blinking yellow

This is caused when there is no paper present in the printer. Open the printer, replace the paper, and close the lid.

Paper jams

If you feed the paper into the receipt printer at an angle, then a paper jam is likely to happen. If this happens, then turn off the printer, open it up, and feed the paper in again.

If you're trying to make your receipt narrower than the specified 3-inch width, then use the divider provided. Don't fold the paper when you feed it into the printer.

Customize receipts

You can customize the fields that display on your receipts in the receipt editor in the Shopify POS app and in your Shopify admin.

Lottery code

When using an Epson FP-81 II RT printer, you can add the lottery code to your receipts. This option can be accessed under More actions in your cart in the Shopify POS app.

FAQs

Can I add another fee, for example, the revenue stamp, to orders processed with Shopify POS?

Not at this time. As a workaround the fee could be created as a product, hidden from the store, and added to the relevant carts.

Can I add the customers’ VAT number or Fiscal Code at check out?

No. This information can be added as a note to the order, or to the customer name or address in their profile.

Can I add the customers’ VAT number or CF on the Fiscal receipt?

No. This information can be added as a note to the order, or to the customer name or address in their profile.

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