Star Micronics mC-Print3 receipt printer

You can connect the Star Micronics mC-Print3 receipt printer to Shopify POS to print receipts for your customers. Make sure you meet the requirements to use the Star Micronics mC-Print3 receipt printer before purchasing it.

Use this guide to learn where to buy the Star Micronics mC-Print3 receipt printer, how to set it up, and how to troubleshoot common issues.

Requirements to use the Star Micronics mC-Print3 receipt printer

To use this hardware with your Shopify store, you need to meet the following requirements:

• You need to use the Shopify POS app.
• You need to have a compatible iPad or iPhone that's running iOS 15 or higher.
• You need to have a compatible Android phone or tablet that's running version 10 or higher.

If you're using a POS Tablet Stand (USB-C), then depending on the tablet model you're using, you might experience issues. To learn more about supported Android tablets, refer to Shopify POS Support on Android.

Where to buy the Star Micronics mC-Print3 receipt printer

The Star Micronics mC-Print3 receipt printer and printer paper are available from the Shopify Hardware Store in supported countries.

Shopify merchants in other countries can use the Star Micronics mC-Print3 receipt printer, but it's not sold through the Shopify hardware store.

For thermal roll paper specifications and an explanation of how to load the receipt printer, refer to the guide in the manufacturer's hardware manual.

Plug in your Star Micronics mC-Print3 receipt printer

Before you can use the Star Micronics mC-Print3 receipt printer, you need to connect your printer to the power supply.

Steps:

1. Remove the panel on the back of the printer.
2. Plug one end of the power cable into the back of your receipt printer.
3. Plug the power cable into the AC adapter.
4. Plug the other end of the AC adapter into a power outlet and turn on the printer.

If the paper is loaded, then a diagnostic report prints.

Pair and connect the Star Micronics mC-Print3 receipt printer with your POS device using LAN

To use the Star Micronics mC-Print3 receipt printer with Shopify POS, pair the printer with your device through Shopify POS. After the printer and device are paired, the printer connects to the device whenever both are powered on.

Steps:

1. Connect your printer to the power supply.
2. In the Shopify POS app, tap More > Settings > Set up hardware.
3. Tap Receipt printer > Star Micronics > Ethernet/LAN.
4. Select mC-Print3.
5. Tap Connect and then Done.
6. Confirm that your printer displays as connected under Receipt Printers.

After connecting your printer, don't forget to:

• Set it as the default printer (optional)
• Print a test receipt
• Test the connection to the cash drawer (if applicable)

Pair and connect the Star Micronics mC-Print3 receipt printer with your POS device using Bluetooth

To use the Star Micronics mC-Print3 receipt printer (model number MCP31LB) with Shopify POS, pair the printer with your device through Shopify POS. After the printer and device are paired, the printer connects to the device automatically whenever both are powered on and in range.

Steps:

1. In the Shopify POS app, tap More > Settings > Set up hardware.
2. Tap Receipt printer > Star Micronics > Bluetooth.
3. Select mC-Print3.
4. Turn on the printer and load the receipt paper.
5. Follow on-screen instructions on your POS device to complete pairing.
6. Press and hold the pairing button for 5 seconds, or until the lights beside the PAIR button flash green.
7. Confirm that your printer displays as connected under Receipt Printers.

After connecting your printer, don't forget to:

• Set it as the default printer (optional)
• Print a test receipt
• Test the connection to the cash drawer (if applicable)

Pair and connect the Star Micronics mC-Print3 receipt printer to the Shopify POS through the Star Micronics MCW10 Wireless LAN Device using Wi-Fi

To use the StarMicronics mC-Print3 receipt printer with Shopify POS through the StarMicronics MCW10 Wireless LAN Device, connect your StarMicronics MCW10 Wireless LAN Device to the receipt printer, and then follow the steps to connect to the Shopify POS. After the printer and device are connected, the printer connects to the device automatically whenever both are powered on and in range.

Steps:

1. Connect your printer to the power supply and connect your StarMicronics MCW10 Wireless LAN Device to the receipt printer.
2. In the Shopify POS app, tap the ≡ button and then tap Connectivity.
3. Tap Set up hardware.
4. Tap Receipt printer > Star Micronics > Wi-Fi.
5. Select mC-Print3.
6. Tap Connect and then Done.
7. Confirm that your printer displays as connected under Receipt Printers.

After connecting your printer, don't forget to:

• Set it as the default printer (optional)
• Print a test receipt
• Test the connection to the cash drawer (if applicable)

After connecting your printer, don't forget to:

• Set it as the default printer (optional)
• Print a test receipt
• Test the connection to the cash drawer (if applicable)

ERROR indicator is blinking red

This is caused when there is no paper present in the printer. Open the printer, replace the paper, and close the lid. The ERROR indicator should stop blinking and the READY indicator should light up.

Paper jams

If you feed the paper into the receipt printer at an angle, then a paper jam is likely to happen. If this happens, then turn off the printer, open it up, and feed the paper in again.

If you're trying to make your receipt narrower than the specified 3 inch width, then make sure that you use the divider provided. Don't fold the paper when you feed it into the printer.

Customize receipts

You can customize both the basic receipt layout and the transaction description.